Specialized Home Electronics — Local services in Palmetto Bay

I called this company a week prior to moving in to my new home and spoke with Marlene Carrasquillo to book an activation appointment she told me I would get a military discount on the activation fee instead of 95 it would be 75. The day of the appointment nobody came I called and spoke with Marlene again who said someone called me and left a voicemail 2 days prior to cancel. I informed her that they obviously have a liar in their company because nobody called me. She informed me that the next appointment is two weeks away on the 15th I said that is unacceptable and spoke with the manager whose name is Raquel. She told me the same thing so I took the appointment. On the 15th of August the alarm tech came on time and was very pleasant, he told me there was a $100 activation fee which I didn't pay. I called the office when he left and spoke to Marlene who is the only one in the office, she actually had the nerve to curse at me and say "oh that's bullshit" when I said I didn't know about the activation fee. She reminded me of our conversation about the military rate and I said oh yea ok well I'm not going to pay $100 because you told me $75 she had such a bad attitude with me that she said she thought it best that we not talk anymore and hung the phone up on me. When I called back she answered I asked if she works at the corporate office she said yes and if I would like her last name as well I accepted and she replied with "it doesn't matter I'm the only one named Marlene anyway they know who you're talking about." I said I'm surprised you still have a job she said yep I sure do and hung up the phone. With this kind of service I'll rather pay...

Recently bought a new D.R. Horton home witch came with the system. I called to activate but the panel wouldn’t turn on… So they had to send a technician out which took almost a week… Then the technician says that the wires cut and I need to talk to the builder. I called the builder the electrician comes out, come to find out they can’t even find the wire and where they install the panel by my door is not where it supposed to go it’s supposed to go more towards the dining/living room. So the security company cut a hole in my wall to install a panel that wasn’t even wired. They blame the builder but the builder clearly showed me that they are at fault. I just cannot fathom first of all why it takes so long to get someone out here and second of all how someone would cut a hole in a wall to place a panel somewhere that it doesn’t even go and leave it like that knowing dang well it wouldn’t work when somebody moved in. This was all unnecessary and I’m highly disappointed I would not recommend this...

Nothing nice to say about this company. Make sure you read your contract. I sold my home and had over 1 yr left on my contract after signing a 3 year agreement so I figured there would be a penalty for canceling. Little did I know that this company charges you every dollar remaining on the contract. And this was after I had to call them to add a device to send signals to my cell phone which was $265 dollars 6 months earlier. My alarm was going off in my home all day and they didn't call me. They said that they attempted to call my home number to ask why my alarm was going off. Isn't the point of an alarm is to notify you when you're not home. Then is when they told me that i needed this extra device installed. Needless to say I am still paying for a security system in a home that I no longer live in. STAY AWAY FROM THIS COMPANY. They...