Serena & Lily Palo Alto — Local services in Palo Alto

Carol Nieto from the Palo Alto design shop was incredible to work with — I have never, in over 10 years of working with interior designers, had a better working relationship with a designer! Carol was efficient, extremely responsive, always available to answer my questions and best of all, she has strong eye for design. Carol guided me through the process of choosing fabrics, furniture and more for my daughter’s bedroom redecorating project. She was honest and thoughtful in her reviews of things I selected, never hesitating to steer me away from something if, for example, she felt that the scale would be off or colors wouldn’t look right together. I wish I could work with Carol on EVERY home design project...

Christin Ayala at Serena & Lily Palo Alto is been the most personable, helpful, professional and delightful individual that I have ever had the pleasure of working with! When my order went sideways, Christin took over. With efficiency, kindness and strategic thinking, she turned a headache into an opportunity to create a new option. I'm so grateful for her guidance and assistance. Christin made me feel that I was a valued customer. I look forward to working with her again soon. She is the...

Very grateful for the wonderful customer service at Serena and Lily Palo Alto. One of the dining chairs in the set I recently purchased broke, and Kat was able to replace it for us free of charge. She also arranged to have the broken chair hauled away. Thanks again, Kat, and Serena and Lily Palo Alto! Amazing...