Qua Spa at Caesars Palace — Local services in Paradise

Just the relaxation I needed before flying home! This was my first experience in a European bath spa and I loved it. I deducted a star for a few reasons but primarily related to my check in experience. I booked a massage knowing I'd only have 3 hours in the spa including my time for massage. When booking my massage the customer service was aware I was not a guest at the hotel (increased price) and should've guided me on parking or drop off at the spa entrance. Unknowingly I was dropped off at the furthest entrance possible from the spa, and it was quiet the hike. Once I finally found the building the spa was located, and exited off the elevator toward the spa there was a small check in desk outside of a clothing store and through the clothing store you can see the spa. It wasn't clear to me that this desk was apart of the spa and I entered in without the approved spa card and had to back track back out to register/check in even though I had already paid in full by phone prior to arriving. Since there was only one person operating the check in I had to wait behind an additional 2 more customers. At this point approx 30-45 mins of spa time had been waisted on walking and waiting time; when you pay the premium for spa time this is a big deal.

They give you a plush bath robe and comfortable nice sandal's in European/Roman bath fashion. The women and men's side are separate parts of the building. There were 4 jacuzzi tubs with different temperature selection: hot and body temperature and cold, a few places from the ceiling rain showers you could sit or stand under, heated lounge seats (pictured on website) that I loved and wish I couldn't have more time to lay around and relax. There was a nice herbal steam room, heat sauna and ice sauna. It is a European style bath spa so nudity is accepted, but also optional. There were a variety of partakers in the spa, it was a freeing experience and relaxing, and I felt it was a place of femininity and not of judgement or staring. I did opt to wear bathing suit bottoms for the jacuzzi's and only used a towel in the sauna's.

The tea room had delicious iced tea, water, cans of vegetable and fruit juices, and fresh fruit available. My massage therapist was very professional, I opted for a deep tissue massage following yesterday's hike in the Grand Canyon. She even noted that I had areas of sun burn and used an herbal oil for skin conditioning that wouldn't irritate my skin. I love that she poured an enormous amount of oil all over my body prior to starting. That's a benefit of being at a bath spa because you shower afterwards. The massage therapist was a tiny woman and I told her that I did like a good amount of pressure with massage; she proceeded with using her elbows in many areas that were more tender than I anticipated and she recognized it was I was uncomfortable and asked me about my preferences again. After asking for a decrease from the full on elbows lol, I didn't find the pressure enough throughout the remainder of the massage. I could've asked I suppose but I just let it go and let myself enjoy the massage for what it was. It was enjoyable and good, but it wasn't the best massage I've ever had. Of note if you're an over thinker and have a difficult time with distraction (like me) the facility is very relaxing, the lighting was good, music perfect, and there weren't any outside distractions. After your oily massage they prefer you not to go back into the jaucuzzi areas for obvious reasons without showering, but offer you the herbal steam room which was really nice again after being oiled up. I liked the showers, they provide body soap, and hair products, plenty of fluffy towels, sterilized hair brushes, blow dryers, curling and flat irons, deodorant, hair gel and other toiletries. I brought my own makeup bag with my personal products and left feeling relaxed.

For anyone thinking about going I recommend planning a half day or a few hours to relax and enjoy all the amenities and I highly recommend before...

My husband and myself along with another couple booked a couples massage on March 27 for 100 minutes scheduled for April 20 at 9 AM.

We were quoted $405 for a couples massage. Plus we got three enhancements so the total was $480 as you can see below.

We arrived at our appointment at 8 AM so that we could relax prior to our massage. There was an Asian woman with long black hair and there was a blonde woman who claimed to be some sort of supervisor that greeted us.

When we arrived, they said there was a problem because there should have been four reservations for two couples massages. it was initially explained to us that they needed to have four appointments so that they could have coverage, which is understandable. So they said they could just cancel our previous appointments and make us two new ones which was fine. However, it was it not explained to us they were going to bill us twice!

Quoted price $480 Charged price $1100

At this point, I showed the blonde woman my confirmation which is below. At which point she dismisses me and says well that’s wrong and she explained that their systems were being upgraded last month which may be why we were able to make our appointment online. She said the website should have prompted us to call in and make a reservation however, it did not as you can see below.

So we politely asked to speak to the manager in charge. The blonde employee immediately tells us that her boss is not available and that she’s in a meeting. By this time it’s 8:30 so we ask if we can just wait for her manager to conclude her meeting so that we can speak with her. The response we received was “no my manager cannot see you right now and here’s her card so if you want, you can email her. “ We explained that our appointment was set for 9 AM so we needed an answer and some understanding before that which is why we wanted to wait..

She then asked if we were evening staying at the hotel, to which we replied YES. Not sure why it would even matter though. Then the blonde employee snapped at us and told us that we were NOT A GOOD FIT and then she unilaterally cancelled our reservations all because we wanted an explanation as to why we were getting double charged for something that we were not quoted. She also threatened to call security.

I am biracial, and my husband is black. The other couple with us is also biracial. We were the only people of Color in that were checking in that morning. I do not know what the QUA SPA employee meant by “not the right fit for us”- we took it as we weren’t the right color .

QUA SPA ruined my anniversary and Vegas experience.

When you list or quote price as a business you are supposed to honor it. When you fail to honor what you quoted and advertised it’s called DECEPTIVE TRADE PRACTICES and FALSE ADVERTISING. See the confirmation below nowhere does it say that price is per person or that 2 reservations are needed.

Caesars Palace is synonymous with Gordon Ramsay and Bobby Flay, and uphold the highest standards in experiences and costumer service. I never thought I would be discriminated at such an affluent place. (We did speak to the manager of CP -she did apologize and assured us CP does not uphold or tolerate that type behavior but she couldn’t do much)

I know if this happened to us, it has probably happened to other people.

This is your warning.

I would absolutely appreciate if the general manager reached out regarding...

Been there 2x and will return. There's something magical about this place & how it relaxes me. Once I start walking down that hall, by the waterfall and paintings of water, I feel myself relaxing. The hot tubs are the best. 1 has jets pointed at your neck and shoulders--that alone is almost as good as getting a massage (and I have serious back problems). The different temperatures of the tubs make your muscles relax.

My experience, though, was better the first time (2007) vs. this time (2014).

1st time I had a classic massage that was good. I now realize I need a medium to deep massage in my shoulders to relax.

Last time I had the "hot stone aromatherapy massage". Did not realize it's just a light rub with oil and hot stones. I wish that had been in the description because I would have chosen something more suitable for me. A cloth was placed over my eyes and it felt weighted down by stones, but I felt no temperature. Cold or heat would have helped. Just weighing down my eyes was an odd sensation.

I am BIG into scents and that was part of the reason I chose this treatment. As the therapist gave a short description of what to expect, she didn't mention aromatherapy. I asked & she said the oil was scented but gave no info as to what scent it was. I smelled nothing. The hot stone thing was very warming, which would be nice if you're really cold.

I tried to use the herbal steam but the sight distance was zero, so I didn't go in. I thought I'd trip over someone or something. Last time I used the arctic snow room and enjoyed it, but this time only 1 snowflake came out.

Last time the staff was helpful. This time, not so much. They were nice but seemed hurried. A lady brought me to the locker & asked if I'd been there before, then started to leave. I asked what's next after I change. She said, "Oh, you've been here before, right?" Yes, 7 yrs ago & I don't remember the routine or where things are (they had a record of my previous visit). She showed me around at my request, but provided little explanation--here's this, here's that. I've been in service jobs too and have been like that when I'm having a bad day, so I completely get it. It's just that when you're paying a few hundred bucks for a treat, you want to get the most out of it. To do that, you need explanations--this tub is good for such and such, clothing optional in the hot tubs, etc. She wasn't rude or anything, just not as helpful as I would have liked.

Finally, and this is not the spa's fault, there was a group of women that made a lot of noise. I was there because I desperately needed to relax. They made so much noise gossiping and saying mean things about people they knew. Lots of boisterousness. It was not relaxing. I tried to give them "a look" but that didn't help. I think you should be quiet in this spa. It's obviously supposed to be quiet and serene.

The tea room was great the last time but spoiled by the disruptiveness of the other guests I mentioned. There was no "tea sommelier"--some coffees and teas were made, or you could brew your own cup of teas from teabags provided. That was a little disappointing but I did have a great cup of herbal tea.

They had the best lotion available in the bathroom, labeled Qua Spa. Tried to buy some in the gift shop but they don't sell that brand.

All in all, I do love this spa. I travel a lot and make it a point to go to spas all over the place, and this is...