The LINQ - A Caesars Rewards Destination — Hotel in Paradise

My stay at the Linq Hotel, which I had initially looked forward to, turned out to be far from pleasant. I regret to say that I cannot recommend this hotel for anything, from the bars to the dirty, damaged hotel room. My property was DAMAGED, and I was unlawfully DETAINED. The room was not only FILTHY but also had SAFETY HAZARDS. I stayed at the Linq Hotel from August 5 to August 8. On our first day, we arrived at the casino; my boyfriend and I went to the casino to cash out and sign up for our rewards. We were told we could get a free drink from O’shea’s. When we gave the bartender our IDs at O’shea’s, she left and didn't return for an unreasonable amount of time. This led to an Unlawful Detainment. We were not free to leave, as they had our IDs. A Security Guard then returned to tell us that our IDs were suspicious. When I asked why my Boyfriend and I ID’s were suspicious, they replied, "They are just suspicious." They had no reason as to why we were being unlawfully detained. The Security Guard leaves and returns with a head security Officer for the afternoon shift. My boyfriend and I waited another twenty minutes as we watched these employees at The Linq look at our IDs, to try and prove they are fake. After waiting 45 minutes, we were introduced by the Head Security Officer, "Officer Stone." He told us we were not welcome at the bar. He did not have a straight reason why our IDs were suspicious. When Officer Stone handed us our ID, I immediately noticed my ID was bent at about a forty-five-degree angle. These employees at the Linq had not only unlawfully detained us but DAMAGED our IDs for no reason they could make out. My enhanced drivers license was so damaged, I was concerned about my trip home through TSA. No guest should ever have the mental stress of getting home, because of the fault of the employees. I then expressed how upsetting it was to have a damaged ID to Officer Stone, and he replied, "You can feel that way” and telling me I can go complain somewhere else. Dismissing my concerns about being unlawfully detained for no reason and damaging my property. I was more than respectful, and I was met with attitude and disrespect. The way my boyfriend and I were treated is BAFFLING and APPALLING. The Security Staff was nowhere near pleasant and competent. I then went to the front desk to report my damaged property. It then took TWO hours of waiting around, filling our reports, and wasting even more of our time. I filled out the report to Officer Jason, the security manager. We were told we were going to hear back about the investigation, but we have yet to hear anything, it’s been a MONTH. The lack of resolution to our issue is disappointing and reflects POORLY on the hotel's customer service. My experience at the bar and with the security officers was terrible. I am baffled that, as paying customers, we were treated not only poorly but were unlawfully detained, and our IDs were damaged. Now, I have to purchase another ID because of the damage indicated. My ID replacement cost $120 in my State. The employees at The Linq broke the law and could not do anything for us except give us four free drinks and fill out a report. It is appalling that this is the only compensation they offered after the shenanigans that were unraveled. The mental stress of this situation is NOT RIGHT! After a terrible start to what was supposed to be a fun trip, we headed up to our room. When we got to our hotel room, we immediately noticed that our hotel room was filthy. There were multiple scoffs on the wall, a broken lamp, a chunk of rusty metal broken from the AC unit, weird sauce stain on the walls. The hotel room was not worth what we were paying for. I hope you take my experience and don't give The Linq any of your business. For all of the mental stress, Unlawful detainment, property damage, and dirty rooms.. I can never recommend this. Below are pictures of the Security “Officer Stone” looking at our ID for an unreasonable amount of time, while me and my boyfriend were ILLEGALLY detained. As well as pictures of our...

A woman stole from me at O’Sheas Casino in Las Vegas which is in the Linq. She sat next to me at the bar, pretended to be friendly,. Eventually, she hit the cash-out button on my game, grabbed the ticket, and tried to leave. I stopped her by holding her arm while she was screaming at me that I was trying to steal her money. I was screaming to the bartenders for help and they ignored it at first and seeemed unfazed and said they don't do that but would call a casino hand over. I asked him to please call security too! (Eddie) I believe his name was Was the absolute most helpful and the most caring all night!

I followed the lady outside, hoping security would step in soon to retrieve the cash but they never did. No one called the police despite my pleas.

When I came back in, nobody was even there I had to go find the guy with my ticket Eddie thankfully he was not too far away. I asked him if this was normal that nobody comes to help when something like this happens. I said my gosh, you didn’t even help. He’s like we’re told not to and to be honest I don’t get paid enough to do that as part of my job which I totally understand.

I asked to speak to security that never came. The security asked me what I wanted and I told them what happened. They said did I want to file some sort of report with the hotel. At this point, my knees were shaking so bad and I just wanted to cry. I asked them why they never came and they said they were in the middle of a shift changed. . I asked him if I could speak to their manager. And they told me he was doing something right now. And the best thing would be just to fill out the form. I just couldn’t believe I literally had just gotten into an altercation and somebody had tried to steal money from me and nobody even really cared how I was doing.

When I reported it, the LINQ’s manager Riley even though I had been assaulted moments before in their casino seemed very unbothered by it. No compassion, no empathy. Which the next thing Sean Cruz told me that is the way they are to handle it. They need to get back to business and the procedure is to take the statement and move on. Another thing Shawn told me which was quite disturbing. Was they take matters into how severe they are so if someone’s dying that’s first priority, which is totally understandable and Then the assault would be taken second my question is after thinking about that how many security guards do they have working there? Are they only equipped for one emergency? Because Even though Riley told me it was shift break and Michael told me it was shift break at the very end. He told me to be honest with you. There was something else going on.

She said it’s normal when there is a shift change for it to take at least 10 to 15 minutes longer to tend to a matter. So make sure if you’re going to get assaulted it is not at 11 PM. I asked to speak to the head of security Michael Simmons because I had just brought 8 21-year-old boys there and I wanted to feel a sense of security that they were OK when I left tomorrow.) He was just as dismissive and rushed me through my statement as he told me he doesn’t need to hear all of the little details as it’s a busy night in the casino and there’s only one manager on duty, so just get to the point. I explained to him I had three hotel rooms there and immediately he jumped in with me and said we treat all people the same, no matter how much they spend here. Ummm That wasn’t my concern. It was that two of those rooms Held 8 21 year-old boys one being my son. I wanted to hear some reassurance. The lack of concern from both security and management was disappointing. Just wanted to warn others to be cautious in the area. I would never bring a family to this place. Hotel's Responsibility: It is the hotel's responsibility to ensure these measures are in place and to respond promptly to any incidents that may occur. (I would assume even on shift changes) Guest Safety: The goal of hotel security is to create a safe and secure environment for guests, allowing them to...

ADA Accessible... For A Price.

When it comes to "The LINQ Experience", it's one I wish I never had. So poor that I won't visit any Caesars property ever again.

The Basics: Hotel: Large hotel with narrow rooms. Probably the worst hotel room for a Casino I have stayed in. Not enough space for a table and chair, so you end up with a weird ledge and a corner chair. Bathroom was on the smaller side, and no tub, so if you want to soak after a long day, it's not going to be here.

Pool: Smaller pool, with seating directly next to hotel room windows. However the real problem is that it closes at 6pm. Even being directly next to rooms, it should still be at least 8pm. Further they play music from 9am until close, so you will hear that if you have a room near the pool.

Casino: Nothing special here except the poor service that I will detail in a moment. There are MUCH better places to gamble within walking distance.

Parking: NIGHTMARE. Parking is $20/day. All signs say that garage 1 is for hotel guests, but that garage is closed. The reasoning is they want to rip off their own customers by forcing you to pay for valet service, and for their version of a bell hop to take your bags. Therefore the garage is now closed and you have to maneuver a maze of concrete pillars to find garage 2 in order to park. If you are lucky, you may be in district 3 for your hotel, and it will be a shorter walk. Under no circumstances, even to be ADA compliant, will you be allowed a hotel baggage cart.

Service issues: I traveled with a friend to help me with my ADA issues. When we arrived she was having a medical issue and needed water. She saw a waitress with water on her tray asking for drink orders and asked. The waitress said she had to be gambling to get water, so my friend sat down, and put in $20 and started playing. The waitress turned and walked off. She never returned. What kind of messed up hotel won't give water to someone having a medical issue? I understand if she asked for alcohol, but this was water. Free at any other casino.

When checking in, I explained that my disability issues make it VERY inappropriate for anyone to be touching my belongings, including their valet or bellhop. Not just inappropriate, but could not happen. One of the bellhop people had suggested that I be moved to a room close to the elevators in district 3 by the garage 2 parking as part of the solution. To further complicate things, this was a stop between camping trips, so we had a lot of things that should not be left in a car, my companion was unable to carry anything with her medical issues, my shoulder bone and muscles are not attached to one another, and I was so sun burnt that I was unable to carry things with straps. What I needed was a cart. A simple solution to be compliant, as the law requires, for my disabilities. Instead In was charged for a room "upgrade" to change to a room closer to the parking garage.

ADA Compliance for a price. You can consider the room upgrade charge for the room change a price, or you can consider that others might be forced to use a valet or bellhop service they don't want, and tip or pay for those services as the price. Legally, the hotel is supposed to help you, but this hotel is more interested in getting every last cent from their customers than complying with the law. What's sad, is we came with money to spend. We planned to eat there and gamble there, but instead avoided every Caesars property due to these issues.

One nice note: There is an ally that is between The Linq and The Flamingo. Probably all owned by Caesars, but it's a beautiful place, and they have an In and Out burger there that was the single exception for us eating at a Caesars property. Mostly because the price was so low there it was downright reasonable.

Last note: I emailed Caesars on our first night there and received no response. If you are someone with a disability, or have a loved one with a disability, I would avoid this place...