Extra Space Storage — Local services in Paramount

DO NOT RENT A UNIT FROM THIS LOCATION! The units are not secure and they lie about employees checking the units daily.

So this past year my wife and I got deployed with the Army. We decided that we should put our belongings into storage. We checked out this Extra Storage location and believed it was a safe secure place. The employee reassured that our belongings would be safe and that they check the units DAILY! So we decided to rent a unit, which turned out to be the biggest mistake of our lives. We stored literally ALL of our belongings in this unit because we were planning on moving into our new home after the deployment. When we finally came home after a year long deployment we went to get our things to move, but instead we discovered all of our things STOLEN! Someone broke into our unit and took everything we owned. Things like family heirlooms, pictures, clothes, TVs, wife's wedding dress and more. So the next day I went back to this location to talk to an employee. I arrived as soon as they opened just to find myself waiting for the employee to show up because she was running late. Once she arrived I began talking to her about how secure the unit are and if they checked them daily. The employee reassured me that they are secure and they DO check the units daily. Well, then I threw a curveball and said if they're secure and you do check daily can you tell me why all my belongings in the unit were stolen! To be honest she looked like a deer in headlights and didn't know what to say. So she started messing with the computer acting like she was doing something. So we go look at my unit and I show her how the door hinges were popped off and glued back on. Then she asked the dumbest question I have ever heard! She asked, "it wasn't like this when your first seen the unit?" I almost lost my mind! I asked her "Does this look normal? Is this how the unit is supposed to look?" She said "no". So I asked "So if you check these units daily how did you not notice my unit was broken into?" Then the excuses began to come out. She said that she didn't notice because she was not working there when I first rented the unit and didn't know what it looked like before. First of all if they hire new employees and they're as clueless as her they do a terrible job at training and selecting people. How are you going to hire someone and not train them properly? During training they should have been checking every unit inch by inch to show her what to look for so she would know if there was a break in. But then I got another excuse and that was this location was in transition with new managers and that's why it was unknown to them that my unit was robbed.

So I asked to talk to someone in charge and she said that the manager is on vacation! I mean damn a new manager just gets hired and they already get to take vacation time that's awesome! And of course how convenient for me because then I was told they would contact me as soon as possible. Well after following up several times I didn't hear from Christina the "Manager" until the following month. To this day Christina told me they were investigating and she would call me. I have had to reach out to her just so she could not have answers and tell me she would call me in two days just to never receive a call from her.

Do NOT rent from this company!!! I would hate for this to happen to you and to be honest I wouldn't be surprised if my belongings were stolen because of a inside job!

Oh I almost forgot! Since then I have learned about three other units being robbed and the company still hasn't...

⭐⭐⭐⭐⭐

I recently rented a unit at Extra Space Storage, and my experience has been nothing short of excellent! From the moment I walked in, the staff was incredibly friendly and helpful, guiding me through the entire process with ease. The facility itself is spotless, well-lit, and highly secure, giving me complete peace of mind about storing my belongings there.

What really stood out to me was the level of customer service. The team went above and beyond to ensure I had everything I needed and were always available to answer any questions. The online booking system was also straightforward and convenient, making it easy to manage my storage needs.

The pricing is very reasonable, especially considering the quality of the facilities and the exceptional service. I highly recommend Extra Space Storage to anyone in need of reliable and secure storage solutions. They truly deserve...

My roommate's house was illegally sold and they gave us a 5 day eviction to which we had a court day on day 5. When went to court they locked us out and they robbed us of all of our belongings. They picked and chose what they wanted and put the rest in storage but would not provide us with the location of the storage facility. A month later we were told that our things were at Extra Space Storage and that we could have access whenever he (William Tran of Transcend Reality LLC) gave his authorization. I spoke with the Manager Felicia and advised her of the situation and she was a God send. She was able to get me access to my property after a month and a half of this Monster acquiring anything he and whomever else wanted to pilfer of my personal belongings. I am sorting through the remains of his malicious acts. I want to Thank You Felicia Aguirre for all your...