The Home Depot — Local services in Paramus

Well, the sales representative was very capable, knew the product and was able to answer all my questions.....but the delivery people today seemed pretty unreasonable!

I purchased a fiberglass entrance door (my construction guy is coming 9/1 and 9/2 and I decided I wanted to install a new front door in addition to other work). As I could not do a "special order" I had to find a door that was in stock. Got to admit, I found a great door!

Today, I was the "over-eighteen-year-old" home to receive the door.

When the two men arrived to deliver the door, they told me it was a curb delivery only. As leaving the massive door at the curb was wholly not feasible, they "agreed" to place the door against the brick steps outside the open garage.

Now whenever something is delivered, I always tip the delivery guys. ALWAYS. However, as these two were so adamant they would NOT carry the door the additional three feet into the garage, I knew I was keeping my two fives!

As they climbed into their truck, upon seeing this sixty-nine-year-old "walking" the door toward the garage, they THEN offered to place it inside! By this time I was too angry to accept their "offer" and once on the epoxied garage floor, the cardboard outer shell literally glided across the floor. They were still seated in their truck when I closed the garage door.

On my order form it merely reads "pro delivery". I'm thinking now that maybe the "pro" is an abbreviation for problem.

Again, the sales rep. at the store was excellent, but Home Depot's delivery people were rather unreasonable....at...

I sat w the kitchen department and planned out our entire kitchen. We ordered everything from them. When we got the cabinets delivered and installed (by our own contractor), many of them had these open seams on them... very visible and open right by the knobs... on almost every cabinet. When we called to get an answer, we were set up to have a conference call w “American woodwork”, the cabinet company. Both Home Depot and American Woodwork defended their terribly looking cabinets, saying this is what happens w any “painted cabinet”. I’ve seen a lot of redone kitchens w painted cabinets and none look like this. American woodwork offered to send me new ones but “can’t guarantee it won’t happen again”. Additionally, my contractor is done and gone. I’m not paying him again to come reinstall new cabinets and redo the handles/ knobs. Home Depot really dropped the ball and offered no solution. They also claimed they told me this could happen... who would agree to spend almost $10,000 (for a VERY small kitchen) on cabinets that could separate?!?! Terrible customer service, ugly kitchen cabinets, would never ever use them for a Reno again. I would stick to your local kitchen stores. Multi-millionaire Home Depot does not care about your customer satisfaction. I would attach pictures but there conveniently doesn’t seem to be...

i was at this location at 9/8/2022 to get one kitchen cabinet it was at 10;30 am and i needed an associate take down the cabinet from a higher shelf so i can put it on my wagon and go pay for it. folks i had to wait 30-45 min ,there were 2 guys there one guy said i will be right with you and never did ,and when i approached him again he said he is doing something and the "other guy " who ever other guy he meant "will handle it for me but no one did . i had to have them page twice until finally someone shows up put the ladder on and got me the cabinet[ in one second but not before he drop it to the floor } [for the record i was also at this location on September 5/2022 and placed a big kitchen cabinets order there, with a twenty years home depo supervisor and had no issues she handle my order like a pro in 10min] conclusion ;its seems to me that the boys that bring down the kitchen cabinets from the top shelfs with the fork lifts need some training how to deal with customers they seem to have bad attitude. Note; everyone else at that store and the register was ...