The UPS Store — Local services in Paris

I have always used this service until today. They were extremely busy n I had Government Documents n a Will that I needed to make copies of. The lady brought my paperwork up front n laid it down. The copies were in shambles. Copies were misplaced, a copy of a voided checked was ripped off from the page it was attached to. Staple Rippers were not used, the voided check was printed overlapping other Government Documents information. I really took offense to this because this paperwork had to be in order, it was not. A young lady that worked there kindly taped the check back into place. I needed to purchase a large envelope to hold everything n send certified mail. This obviously wasn’t ready to be mail. So I returned to the front after I could not make any sense of the mess the paperwork was and I continue to pay for my envelope. I explained to the lady who seemed to be in charge as to what happened. By her actions she really didn’t care about my complaint. I let her know that these were Government Documents and they needed to stay in the order as I had them placed when I came in. She was more upset due to the fact I complained about her employee making such a mess of my paperwork. I became upset n so did she. She was mimicking every word I said. She made a comment towards me, “Come on Girl!” I told her I was going to call the police on her and she told me the same thing. When I spoke, she repeated the same thing. She was taunting me and told me if I ever come back she wasn’t waiting on me. It was a bad scene and customers were helping me gather my things. Tonight, I gathered all my paperwork and it’s ready to be mailed. Would you take your paperwork back...

4/11/2025 Update: No Refund ever received. Package was never received after paying for two day delivery. I already went to the store several times. I filled out his refund form. The refund should be mailed to me. Again—Worst service ever! This store accepts no responsibility in making sure you receive a refund after your package is lost. They declare independence from the name on their storefront “UPS”. They tell you to call corporate Headquarters. Then you call to make a claim. Then you need to go back to store. Then the store manager fills out a form and you sign it. He says he will fax it to headquarters. Well it has been over one year; no refund has been sent to me. Buyer beware, ask them about their refund policy before using their service. I now use the regular US mail, they honor refunds directly to you. I would give a minus 10 rating if it was possible.

The time sensitive package was never delivered. The store manager has never contacted me since the original post. Still waiting for refund to arrive. I plan to periodically update the status of this...

I would give 10 stars if it were possible. In this day and age when quality, service, and reliability are absolutely foreign concepts in many businesses, this little UPS Store places these at the very top of everything they do. But it is more than just kind, competent service. From the owner, who is usually on hand, on down the line, every member of this team is alert, on-point, and actually cares. They have proven it time and again with me by catching little errors, or making suggestions that save me time, money, and a couple of embarrassing moments, to say the least. They are truly my office away from the office, and frankly, I would be hard pressed to put together a better trained, qualified, diligent, and RELIABLE staff. The UPS Store in Paris, Tennessee, has my full endorsement, recommendation, and tons of gratitude for all of the outstanding products and services they have provided since I moved here. Truly! Did I mention they are always calm, laid back? I...