Cotton Kloset — Local services in Parker

I've popped into this store a few times since moving to Parker. 1) curiosity seeking to get sense of if it was a place I'd like to shop or consign. 2) Brought items into consign 3) stopped by to see if items sold 4) came in to collect a check for consigned items. As a business owner with a strong retail background, I sadly have to report that the customer service skills are severely lacking at this store. A simple smile when entering the store would be a significant improvement. Nobody seems to want to be bothered by customers and its just not a friendly vibe. ...they seem to prefer to just stay busy and avoid interaction. When I came in to collect the check, I asked a question about their process and policy, rather than explaining it, I was handed a 3 fold flyer with a "here, you can read our policy"....Whatever happened to good old fashioned service with a smile and a courteous explanation? If you want a loyal customer base, you need to make customers feel like you want them in your store and that you are willing to make their experience enjoyable. Outside of the service level, I found the majority of the items appearing "dated" as though they belong in a thrift store, rather than a consignment shop. I will agree with other reviews that the accessories are worth checking out....as long as you don't mind the lack of friendliness...

I have never been to this consignment store before but I recently went to drop off some things I was trying to sell. The woman I had been emailing was great very nice and helpful. Once I got there it all changed the people there were the most rude unhelpful people I have encountered in a while. I went in to ask where they would like me to put things and they pointed to an area in the shop and told me I could prop the door, no one offered to help or even asked if I would like help. After they all stood there watching me bring stuff in I thanked them and began to leave. When the woman that had been the worst out o all the women there told me I needed to fill a form out or they wouldn't know who the furniture went to. I understood but the tone and attitude she had was not needed I filled the form out but apparently I need to work on my handwriting. I handed the paper to the same woman that had me fill it out and she rudely asked me how I spell my last name so I spell it out and she proceeds to rewrite my name then turns around and walks away aprentntly that was all she needed. I am thankful to them for trying to sell the items I brought but I do not plan...

I have bought clothes here for me and my aging mother... And we actually found some things we liked. However, when going back by myself to not only look for clothes but too consign some items... i felt very slighted. It was a horrible vibe and terrible customer service.

I thought to myself, maybe something happened to them personally. So I decided NOT to put a review. I'm now putting a review several months later. After going back the third time women in there are just rude. And actually, I think it's a couple of them in particular, not all of them.

Anyhow, I won't be going back there sadly. I love finding clothes that are classy for less money.

I'm telling you as I've been in the customer service business most of my life, as the owner you might need to reevaluate... who is the face at the door and how are they treating customers?

After all these years, I feel like customer service isn't quite something you can learn, especially if you're in your 30's, 40s and 50s. I truly believe your business is gonna go downhill, if you don't make a change.

This review might sound harsh, but the reception I got, felt just...