Ordered several different orders of wings. Requested "extra crispy" on the bone-in wings as per the receipt says and the were not even "crispy", not one order. We like our wings well done that's why we ordered them extra crispy, got them and they were squishy. This wasn't good, especially for a person that has texture issues and again likes well done. Asked for side veggies with each order (4), we got 2, got 4 sides of ranch. The receipt showed we ordered all of these things so not sure why we didn't get them. Nothing was marked on the containers which was what. We got boneless wings with dry rub and couldn't tell the difference between the 2 rubs, they both tasted nearly the same. The Asian Sizzle was very strange to say the least. It looked and tasted like 2 sauces were mixed together and some sesame seeds sprinkled on top. Like hot sauce and asian sauce, it was gelatin like that separated and tasted off. This was highly disappointing. We ordered at 5:45pm and it wasn't a long wait to pick up so not sure why our order wasn't done correctly. In response to the owners response. The lack of crispy texture wasn't due to the container the wings sit in. The were not well done, the chicken itself was squishy. Yes, it was cooked, but not well done, you could tell by looking at the bone. I understand condensation will cause some sogginess in the skin. They just weren't extra crispy as we ordered. The sides of veggies. We ordered 4, as with each order of wings and is asked with each order. We only got 2 of the 4 we ordered. All of this was on the receipt. As stated, no one marked the containers either so I guess our experience that night was just a big swing and a miss. We always had amazing experiences at the...
   Read moreI come to Golden Flame all the time itâs a favorite for my family. However, tonight I was very unimpressed with the service we received and will not be coming back to this location unfortunately. I talked to Marissa on the phone and she was beyond unprofessional. I called in 25 minutes before closing for a pick up order. Mind you I was going to drive all the way from Denver because I loved this location. I asked for well done wings on an order and was told that they wouldnât do it because they were about to close, I said okay and moved on with the order. I communicated with her that my map had me coming to arrive 5 minutes after they closed and asked if I could pay over the phone so I could just grab it when I got there⌠they didnât take payment over the phone also okay, no problem. However, the way that Marissa spoke to me and made it seem like I was a huge inconvenience to her and her team who âabsolutely had to be out of the building right at 9â made me feel very uncomfortable. I have worked in the service industry for years before and I completely understand that I was asking for them to wait on me for 5 minutes but every single restaurant Iâve ever been to puts their customers first and I felt as though they did not do that for us tonight like most other restaurants do. If I couldâve been there earlier I wouldâve but my schedule did not align and I wanted to feed my family. It was 5 minutes it wasnât like I was asking them to wait 20 minutes for me. Anyway I would suggest not going to this location if youâre looking for great hospitality and good service where their employees go above and beyond to make the customers happy because thatâs exactly the opposite of what Marissa did...
   Read moreI've been craving some really good wings as I had been disappointed at a few other places recently. I decided to try this at my fiance's recommendation. I must say I was pleasantly surprised. I was expecting a sit down restaurant, but it is definitely not that even though there are plenty of places to sit. I was not familiar with their menu so I had to stand at the register where you order and pay for quite some time. If this makes you uncomfortable, then you should probably look at their menu ahead of time. They have both boneless and bone-in wings. I love spicy but not to the point where it's uncomfortable. For example, I think the mango habanero at BWW is a bit too much for me. They did have that flavor as well, and a straight habanero right below it, but I decided to go for the hot buffalo which was right below that. It is called "flaming" And I absolutely loved it! They have many beers on tap. I did try their beer better to onion rings and although they were great, they were a bit overcooked and more dark brown than golden. They also had a ton of TVs. I could watch hockey, basketball, and college football at the same time. The only thing to note is that servers do not come around to the tables after they take your order. Also, if you like Coke products they don't have them. So be sure to bring your own in if you don't like Pepsi products. There is no rush to leave the place, so feel free to settle in, relax and have...
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