Guiry's Color Source - Parker — Local services in Parker

Guiry’s has an incredible selection of high end art supplies and designer paint. I loved shopping there, and we were customers for 11 years, painting the interior and exterior of two 4,000-5,000 sq ft homes during that period, plus countless art supplies. I’m a professional artist, mom of two artsy kids, and teach classes in the summer, wherein I provide the upscale supplies for everything from oils to watercolors to alcohol markers to acrylics to calligraphy to pastels—you name it, we’ve bought the premium supplies to create it. Most of that has been purchased from Guiry’s, despite the fact that the cost is about 20% more than at bigger art retailers. I liked feeling like I was supporting a smaller neighborhood store, and it’s been within walking distance to both of our homes over the years.

Recently, I had an experience that will be the last time I patronize Guiry’s (outside of once to return what I bought the other night, and maybe the occasional “emergency” when I don’t have time for Michaels). I had a collection of unopened art supplies that myself and my family had gotten my son for Christmas (purchased within a few weeks before Christmas). When we cleaned up the studio, we found that we had multiple duplicates of a dozen items, so I went to exchange them for different colors. Hannah at the front desk was amazingly kind and helpful, and gave great advice.

When I went to the counter to complete the exchange, the store was less than 15 minutes from closing, but Hannah had assured me she didn’t mind. I didn’t have my receipt, but with a “pro account” there, I figured they could look them up. Plus, I was only doing an even exchange of unopened items that are still on the shelves. She called over a young man from the paint to help her out.

He came over and began trying to search each item by barcode to find my account tied to each. It took ages, and none were popping up w/ my info. He told me no exchanges unless it had my name and was within the last month. I had given them the dates, and several of the items showed bought 12/23, but under another name. I assumed it was likely an error, but I was told I couldn’t exchange any of it. He said I probably got it at Hobby Lobby or Michaels. He saw my acct history, so knows I spend thousands. HL & Michaels don’t carry it—I know because I went the next day. It kept us all late, and was pointless. I was flustered, frustrated, and embarrassed, and paid cash for what I had picked out. I left, still shocked that a simple exchange of currently stocked, brand new items from a loyal buyer was being refused.

I asked at the end if the new supplies had been entered under my name in case I had to return them. They had not even entered my number in for the purchase, despite asking 4 times. No wonder they didn’t have a record of my prior purchase. I was told that they often don’t for art supplies. Meaning it was an exercise in futility to look each one up, and only served to inconvenience and blame.

I spent hundreds MORE dollars, still had a bunch of supplies that I already had in multiples (ALL of the iterations being from Guiry’s over the years), AND, to cap it all off, I found that the guy had literally RE-CHARGED ME for some of the items I had brought in, that he himself had looked up in the computer. I was frustrated to tears—still feel taken advantage of.

I won’t be shopping at Guiry’s again. Amazon has it all, allows returns for cash for 30-90 days (depending on product), picks it up, keeps track of purchases, and accepts used goods, too. When I can’t wait, I’ll go to Michaels.

If Guiry’s wants to charge more, they need to provide stellar service, and the store as a whole doesn’t. They treat you like a scammer, then scam you. I still live right behind them, and they’ll lose thousands in future business over $120 exchange.

Thanks for nothing, Guiry’s.

P.s. No offense, Hannah. You...

I had the best experience with the paint department and most specifically Nick, the manager. It was a bit of an unusual house paint order and the order was late being sent in on a Friday from my paint source out of state. I needed the paint for painters who would be arriving on Monday and I didn't want to have them waiting for paint that I told them I would have. I talked to Nick about my dilemma and he happily solved the problem and told me he could tint 5-5 gallon buckets of paint that I needed right away that afternoon. The additional 2-5 gallon buckets he would have ready on Monday afternoon after the truck came in with additional base elastomeric paint for him to tint. He went above and beyond in every way possible! It gave me total peace of mind that weekend knowing the paint was in my garage for the painters coming on Monday and I could get the rest of the paint Monday afternoon. I promise you will not be disappointed if you have any painting needs. Guirys is your place and Nick is your man!! ...

We really like this store and are lucky to have found Allison (designer/decorator). The ability to choose paint from hundreds of options from best brands on the market and extensive selection of wallpaper was our initial interest, but Allison has been phenomenal surprise for us as we did not know that Guiry’s had on staff consultants. Allison is a talented professional who has been patient and supportive in guiding us thru numerous interior paint color selections which is not easy since we are remodeling our whole house. As interior color choices turned out to be so amazing, we are now in the process to working with Allison on exterior paint selection which I know will be...