Trudy's Hallmark Shop — Local services in Parkland

I spoke with Julie on the phone after my daughter was refused a return on two pajama pants that I ordered online that were defective(had snags). I phoned Trudy's Hallmark prior to my online purchase to ask if they didn't fit, would we be able to return in store, and was told by Taytum that I could. However, when my daughter went to return them, Julie and Veronica said they were told by their manager Kathy that they don't return online orders even though both locations are owned by the same owner. So we drove to the South Hill Mall and had no problem returning the product. Update, just got off the phone with the South Hill Mall location and spoke to the manager Cztara, and I asked her why my refund never went through which I verified through my credit card company and she looked up the transaction and said that she stopped the transaction when she saw that I did the return there after trying to do my return at the other location and tried to tell me it was a fraudulent return because I was already denied at the other one. I did tell the other one I was coming to this one since this location is the one that told me I could return the item per Taytum. She said as soon as I left the other location, they called this location and that her daughter Taytum should not have returned the item, so she voided it. But failed to give me a phone call since they have my gold crown number and she kept my merchandise, which I now consider stolen, she refused to mail it back to me. Hung up the phone on me, and I kept laughing the whole time whilst on the phone. What a unprofessional,controlling and immature manager. My daughter worked for Trudy's Hallmark for 3 weeks and quit because of this exact unprofessional behavior. They do a lot of profiling of who they think is going to steal and follow them around the store. They say that you have to talk to the customers multiple times and ask them what they're looking for, which is what I read in the reviews that is irritating to a lot of people. This manager needs to get a grip! She said I needed to give her daughter grace for being new. That's her responsibility. I placed an order online, and after being given incorrect information, I went back to that location and had the employee do the return. Sounds like the mother is trying to prevent the daughter from getting into trouble. Will be reporting this to appropriate agencies as well as disputing this with my credit card company.

UPDATE- OWNER CONTACTED ME AND APOLOGIZED. You ARE allowed to return online merchandise and said that the store was lazy and didn't want to do the extra steps. She also stated that they would speak to the store manager, Cztara, as this is not the first time they had heard...

This was my favorite hallmark store since the early 90s. Every staff fas been amazing until today . The heavy set blonde manager has no business in customer service. I came in to return some items I purchased not knowing thatI couldn't return something that was on sale ewen though when I bought the shirt, I asked the supervisor in charge if I can return it if didn't fit the person that I was gifting it to.. I was told that as long as the tags were on and with a nd with a receipt. When I came into the store today the manager snarled immediately at me when she saw that I had a return. She was aggressively arguing her store policies on returns and she care to.listen to what I had to say. She was disrespectful to me and to the way she talked to her employees. I can stand policies but I don't understand disrespectfulness towards customers . This woman should not be working in customers service . She lacks all tthe skills to work with customers and...

A Hallmark Experience: A Museum of Arts and Crafts in a Shop 📮📚

Stepping into this Hallmark store was akin to entering a meticulously curated museum of arts and crafts. Despite the vast array of cards, figurines, and collections that adorned the shelves, the space was impeccably organized and maintained.

The typical Hallmark decorations added a touch of nostalgia and warmth, setting the tone for a delightful browsing experience. Each section seemed to tell its own story, offering a blend of traditional charm and contemporary design.

The attention to detail and the care with which the shop is kept speak volumes about the dedication of the staff and the pride they take in their establishment. It's more than just a store; it's a testament to craftsmanship and creativity, making it a must-visit for anyone seeking inspiration or simply wishing to immerse themselves in a world of artful beauty....