Paul Miller Auto Group — Local services in Parsippany-Troy Hills

If you're reading this I hope you're paying attention to this review. I purchased a used vehicle from this dealership at the end of May. The service and price was amazingly well. The first time I drove the SUV at night I noticed a problem with the headlights. After finally getting an appointment with Mazda I got some really bad news about the SUV. Mazda stated to me, that the SUV has been in a front end collision and that's the reason why I'm having problems with the headlights. The Mazda service dealership did try to fix it as best as they could. I called over to Paul miller Subaru and spoke with an Anthony. I stated to him what was going on and he stated that he will let the general sales manager know about the situation. Finally got to speak with the general sales manager Sunil and he stated I had to bring the SUV in. I brought the SUV into the dealership and they noticed exactly what Mazda saw. The front bumper was replaced and it was two different colors. The service manager who was with Sunil stated that people change front bumpers all the time. He stated that's common. I stated to him, that's one of the dumbest things I've ever heard of. It's been more than a month since I brought it to their attention and it's still an ongoing issue. The auto response from Jscott is just a way for them to say we responded. I emailed Jscott on 8/23/17 and her never replied back to me. I reported this to Subaru and they didn't even get a response. That speaks volume. I also have paperwork proving that the car was in a collision from Mazda. STAY AWAY!!!. They’re also lying stating they offered to trade in my mazda for another one. Please, show me where you offered to do this and please...

I saw a car online that I was interested in purchasing. I negotiated with the salesperson by email and phone. We agreed upon a final price. Here is the letter I got from the salesperson.

Hi Richard,

I spoke with our Used Car Manager. In the spirit of making a deal, we can let the 2016 Toyota Camry Hybrid - stock# G1255 go at $14,750 plus all applicable taxes & fees.

Please be aware this offer expires at the end of business on Monday July 31, 2017 & delivery must be taken no later than July 31, 2017.

Bill Tinsley Paul Miller Jaguar Morris County 275 Main Street Madison, NJ 07940

I called Bill on Monday July 31st at 11am and told him I would be there at 6:30pm to pick up the car. I arrived at the dealership at 6:30 and the greeter told me Bill left for the day. She gave me another salesperson named Paul. I told him I was here to pick up the car that I and Bill spoke about. He took me outside to the lot and showed me a car that seemed to be the car. But when I got in I noticed the interior was a different color and the car had 30,000 more miles then the car that I negotiated with Bill. Also I had my insurance agent fax them a copy of the certificate for insurance with the VIn number on it and this car had a different VIN. I told Paul this was not the car I was suppose to buy. He said the car I was suppose to buy was sold. Paul tried to pass this car on as the one that I had negotiated but clearly it was not the correct car. His attitude was not apologetic but to bad take this car or leave it. I walked away from the dealership feeling liked they try to pull a...

I recently traded in my 2022 BMW X5 and leased a 2024 BMW 530i from Paul Miller BMW, and the entire experience was outstanding. From the moment I walked in, I was treated with respect, transparency, and genuine hospitality.

A huge shoutout to Joseph Jacino, my sales advisor, who made the entire process seamless and stress-free. Joseph was incredibly knowledgeable, patient, and most importantly, honest. He took the time to understand my needs, clearly explained all options, and guided me through every step with a level of professionalism that’s rare to find these days.

When it came to the trade-in of my X5, I was concerned about the negative equity, but the team at Paul Miller BMW, including Joseph, worked out a fair and balanced deal that made financial sense and left me feeling confident in my decision. There was no hard sell or pressure—just a genuine effort to find a solution that worked for me.

The lease process for the 530i was smooth and efficient. The vehicle was impeccably presented, and Joseph ensured everything was set up perfectly for delivery. I couldn’t be happier with the car or the way I was treated throughout.

If you’re looking for a dealership that values transparency, fairness, and customer satisfaction, I highly recommend Paul Miller BMW—and make sure to ask for Joseph Jacino. He’s a true professional who genuinely cares about...