French Hand Drycleaners — Local services in Pasadena

BUYER BEWARE I dropped off my wedding outfit to be pressed only, two weeks ahead of my wedding. It is a silk set made by The Row. It had all original labels and price tags attached. Easily the most expensive thing I’ve ever purchased and I just loved it. As gross as it sounds, the fact that it was made by The Row was important to me for sentimental/ fashion reasons and for potential resell. When I called in on the promised finished date, I was put on hold for ten minutes while they searched for my ticket, which had been lost. The woman on the phone said they were running behind because they had been on vacation the week before, and they would “see what they could do” to get it to be by my wedding…. No promises, no phone call. If I hadn’t called them proactively, it would have gotten completely lost. Long story short, after three phone calls and a few tears, I was able to pick up my outfit. Fast forward to an hour before my wedding. I pull the outfit out of the plastic to lay on the bed to be photographed. This is when I find that, not only have the price tags been removed, the inside designer labels have been removed as well. Neither were mentioned or offered to me, when I went to pick it up. I was devastated. It definitely wasn’t how I wanted to feel in that moment. I brushed it off and called them on Monday morning. I was told that they never take the label off. Complete denial. I called several more times to see if maybe they could locate them. Between the three people I spoke with, I was told that the labels were thrown away, and also that they would never remove the labels or price tags for pressing. I did not even get an apology until I asked for one. I have suspicions that these labels may be repurposed on their end, as they inherently hold value. Either way, it’s been a horrible customer service experience, and I am still very disappointed to have lost the labels on this sentimental and quite expensive outfit. I would not recommend this...

I’m the daughter of the owner of this company and I ask for you guys to have some decency to at least say something nice. My mother has worked so hard at her other cleaners in Pacific Palisades and it breaks my heart that it all just went away because of the fires, she is going through a hard time getting used to this new place and is trying so hard to make you guys happy. She wasted so much money trying to fix up the place to make it look good and I don’t want to hear you guys saying she does a bad job at cleaning because she doesn’t, she has worked in this type of business for years and is highly experienced. One time she told me someone was picking up their clothes and they told here “shouldn’t you be working in the back.” And oh my gosh you don’t know how mad I was. That is the most insensitive thing to say. You guys need to learn how to treat people right and not assume someone’s place because of their skin color. Please cut her some slack and be nice because you never know what someone is...

I took my great grandmother’s Point Venice tablecloth to the owner, Susan, over two years ago. She promised to evaluate it for repair and call me with some options and costs. I never heard from her. She has not been available when I have called.

Finally, I gave up and called to ask for my cloth to be returned. I’ve called three times in the last four months. Each time I’m told they’ll “look for it” and ship it “ right away”. I’ve left my personal Fed Ex number so they won’t have to pay for shipping. I’m getting no results.

It seems clear they have lost it, it is time for me to file a claim against them. This is crushing, as the cloth is a family heirloom, beloved by my whole family.

I write this now to caution others- do not leave anything of any value...