Optum - Pasadena Main — Local services in Pasadena

Had the worst experience with Dr. Grace Bautista. Told me that i was giving too many symptoms, taking up too much of her time (after she walked in 10-15 mins in late), and to pick my top 3 issues and only discuss that. Sat there crying as she's denying me care. wouldn't look or face me when speaking to me so if she even did notice, she just ignored me. She pushed the fact that i have PPO and don't need referrals to see specialists so to just figure that out on my own. Would never...

My daughter went to Optum Urgent Care for strep test. She gave them her insurance card- I saw this- and her insurance covers Urgent care visits for $15. Just got a credit card charge for almost $200- they never submitted a claim to her insurance. Waited over an hour on hold with billing office until I had to leave for another appt. So frustrated! I doubt anyone...

You’re not allowed to have an in person visit if you have covid symptoms. Turns out every illness has COVID like symptoms so when I had respiratory problems that could only be diagnosed in person I had to go to an urgent care and pay a higher copay. They took over a day deliberating before they got back to me saying I wasn’t allowed an in person...