Williams-Sonoma — Local services in Pasadena

Williams Sonoma Pasadena is a great little spot if you’re into cooking or home entertaining that feels like you’re on a movie set. . .. everything is beautifully laid out and really well curated — you’ll find high-end cookware, gadgets you didn’t know you needed, and some really nice gift ideas too.

The staff were super friendly and helpful— happy They also sometimes run in-store demos and classes, which is a nice touch if you’re into hands-on learning.

It’s located on South Lake Avenue, so it’s super convenient if you’re already shopping or eating nearby. Parking in the area can be a bit tight depending on the time of day but we walked. Overall, it’s a quality store with a calm, premium feel. Worth stopping by if you’re in the area as it’s...

Sam the manager and her staffs don’t really care about customer service. I got a set of cookware at another store. It’s a final sale item due to huge discount. I got home and one of the lids is damaged and I want to the Pasadena store to see if can be replaced and I was told no because it’s from another store and it would make their item harder to sale since it will be missing a lid for their set (which is already missing 3 lids and a 3 qt sauce pan). Instead, they would break up the set and sale it individually. Overall, my experience with the Pasadena store is bad. Unlike the Thousand Oaks store. Super friendly staffs, very attentive and not trying to sale me stuff but giving me the room to think what I...

I ordered a $600 Wolf blender as a gift at the Pasadena, CA Lake Ave store. I was told it would be delivered by 4/2, in time to be gifted. Now it won’t be delivered until mid-April, but there was no contact by the store, no attempt to locate one in another store somewhere else in the US, just the original email that I had to search, access, and use to track the shipment status. Once at the original email I found the date was extended. I called the WS on Lake and a young man answered. He said he would try to locate one and call me back; he never called. I sent 2 emails to WS Customer Service; no response no reply no consideration....