V Boutique & Salon — Local services in Pasco

Horrible experience. Misleading prices on the app. Customer service was not good. Brittney was a super unempathtic about the situation and really rude. She could have been nicer about it because I wasnt being mean. I told her Im not upset with her, and understand it wasn't her fault. I was trying to see from her end too but she couldn't understand from my end at all, which was that the price was quoted for $110 on the app and they wanted to charge me another 100 on top of that when I got there. She was saying that the price on the app was wrong because they changed the prices. I was just caught off guard and wasn't expecting all this to happen. I was caught off guard with the prices because when I made the appointment it said it would be $110 for everything I was wanting. She then price quoted me for around $200 just for partial highlight on medium length pre lightened hair Not including base color, cut or style... I would have actually went up in price and paid a little more but the customer service was so bad that I just wanted to leave. You can deliver bad news in a better way. I hope having this rude girl Brittany representing your business is worth it. I will make sure none of my friends or family...

Long story short, I ended up with a hair cut that I hate and was refused a refund.

I provided the hairdresser with three photos of a simple, shoulder length, blunt hair cut. I ended up with hair shorter than I asked for and a lot of short layers throughout my hair. When she asked me if I wanted some light layers to add texture and body, I agreed thinking that light layers meant only a few layers for some texture. She curled it and I decided to give it a chance, so I paid $50 for the haircut (booking system quoted $40?) and a $12 tip because she provided a service. At home I rinsed/dried my hair and realized it looked nothing like the photos I provided, because of how many short layers there were. I called, explained the situation and asked for a full refund or at least a partial refund, and was told there are no refunds. My only option was to go back in and have her “fix it”. I wasn’t going to allow her to cut my hair any more than she already had.

Now I’m out $62 and get to spend months trying to hide my hair in a bun while I grow it out.

**Editing to add response to reply — The stylist was Amalia. My appointment was booked under a...

I had my haircut/color at this place about a week ago and it was honestly one of the worst I’ve ever had. My hair came out about 7 different colors (none of which was what I initially asked for) and the cut was not blended at all. I also asked for layers and it looks like she took the top portion and cut about an inch off without blending! She curled it before I left, so I did not see the cut but the color was noticeable from the beginning. She gave false reassurances that I would need to come in for a second trip, and that usually everyone does but she should know that a good hairstylist does not do that. If she knew that she could not do what I asked for, she should have not done it. I even suggested dying/toning it a darker color for the time being, but she said it would be fine. She then proceeded to charge me 200$, knowing full well my hair looked terrible, and out of shock and embarrassment I paid and left. Do your research on which stylist you pick. I...