Furniture Ville — Local services in Paterson

If I got give negative stars gladly would. I am beyond disappointed to have come across this store. STAY AWAY!!! I purchased a couch for $1800.00 from this store. Once they delivered the Couch I noticed it was not the same fabric I had originally requested. At first the were kindly enough to swap the couch to which I had to play an additional $125 dollars for them to deliver it. However, that took a turn for the worst. The replacement couch to which they stated was brand new, came with missing and lose upholstery buttons, a small hole at one of the arms, the size of a nail. And on the receipt it called for black couch with gold legs but I received a black couch with gold front legs and silver rear legs. How it is possible that stores could get away with this type of malpractice. How it is possible that they think they can deliver whatever quality product they desire. What was my mistake, having a family member receive the merchandise since I’m always away working. If I would have known that these people are so unprofessional I would have sent it back the moment they offloaded the coach off the truck. But I wasn’t able to because I was not even there. Order #5021 just in case they say I’m referring the...

They are the worst human beings the owner & and the older Dominican man. They brang me a Dinning Room Set of there choice not the one that I picked. The guys that built it scratched the table and they wasted the screws on the table. The table has a middle piece that ur supposed to be able push in and it hides to make the table smaller but it was not built right. The bedroom set has all kinds of imperfections that don't belong. The worst part is that to make the sale the Dominican man was so nice he would pick up the phone answer my calls but when I spoke to him about the issue he sed he had to make some phone calls then he would no longer pick up or answer my calls. I went to the store & spoke to the owner. He said he would fix the problem but acted like it wasn't that important. They are unprofessional & very inconsiderate. I payed the kitchen set in cash. And financed the bedroom set that there taking payments for it every Friday... I don't think they understand how hard it is as a single mother & construction worker how hard I have to work to put out a...

Deceitful!!!! I went there and purchased an electric fireplace tv stand for $1900. $2111 with tax and delivery. The 1st delivery attempt they made was the wrong item… the 2nd was the store sample, which was not the agreement when I made the initial purchase, so I drove back to the store to check for myself and sure enough it was the floor model. When I spoke to my salesperson and asked to speak with the manager I was told that they could send someone out to my home to make repairs on the floor with no cost to me.. I was livid.. I told nope to come and take it out of my house because that was not what I pad for.. away after it was picked up I went back to store for my refund.. the sales person told me I would not be getting the $80 delivery fee back because they came to my house 3.. so I asked her in which lifetime.. anyway I got full refund including delivery.. these people are very deceitful and will try to take advantage of their customers, so pay attention and always take pictures of the samples that way you can compare it to what...