One Touch Bridal — Local services in Paterson

Dresses were okay, sizes were unaccommodating to smaller frames, and customer service was horrific. As stated in other reviews, the staff was unprofessional and downright disrespectful, raising their voice at a customer over a simple misunderstanding, and laughing in their face when they tried to explain their perspective. The staff made an argument of something that wasn’t one to begin with. In the dressing room, they watch you like a hawk, even as you undress, making the experience uncomfortable. They also forbid you from taking pictures, which is ridiculous in my opinion. How are you supposed to purchase a dress if you can’t confirm it looks good on camera? or look back at the way it fits you and return for the dress? On top of that, the staff was discriminatory, allowing certain clients to try on more than 2 dresses, but enforcing the rule with other customers of their choosing. If their intention is to get sales, their strict policies and rude staff is not the way to go. I wouldn’t recommend this...

Picked up 2 pants and a belt. I came home and realized the belt is missing. I came back to the store and told the lady at the register and she said it’s not true. On the receipt it showed a different price (more than the price listed for the belt). She said it was an accessory, not a belt and that it was her brother at the register at the time of the purchase which was a lie. She wouldn’t do anything about it and I said I am never coming back to the store. She responded “That’s OK”. So unprofessional. There is a camera right above the register. She should have said “My apologies, I cannot do anything today. I will review the video (time of purchase was on the receipt) and reach out to you. May I have your contact info?” So unprofessional. Will not come back to the store. I would not give the store one star but there was not an option for 0 stars. If you go to this store make sure you check your bag to make sure everything...

Terrible customer service. I accidentally dropped some water from my bottle trying to get a dress that was stuck under a mannequin. I understand the possibility of ruining the dress but the woman behind the counter dropped everything and stared at me as if i murdered someone and was purposely making a scene with the dress as if the water even touched it. I even tried to clean it up and asked for paper towels and the other employees just looked at me damn crazy. Reading other reviews let’s me know she treats everyone rudely and it’s embarrassing for her business if THATS the owner… Instead of frantically making a scene to make me look like some type of animal maybe she should’ve just helped me with the dress. I’m very grateful I didn’t waste money here. Can’t support a bad...