Optimum — Local services in Paterson

I went on vacation on 05-15-25 and came back on 05-31-25 to find my internet service was terminated mind you payment was up to date when I called optimum customer service they said I called to move my service to a different address. I was out of the country and did not contact anybody for this. They realized they made a mistake and instead of apologizing and finding a prompt solution they told me that I have to re apply and wait between 48 to 36 hrs to get services for their mistake now I got no internet service. The customer service although respectful lacks professionalism. Instead of lying to customers they did wrong they should own their mistake and work to solve their issues. In this case it’s too late I’m waiting for Verizon to come install their equipment. Since I called 4 times even ask to speak with a supervisor about 20 times and was never provided with one instead was transfer to another department to get more excuses and no resolve. Will not recommend anyone to use services from...

had the pleasure of working with Hector at the Optimum store in Paterson, NJ, and I can't say enough good things about him! From the moment I walked in, Hector greeted me with a warm smile and was incredibly attentive to my needs. He took the time to listen carefully to my questions and concerns, offering clear and thoughtful solutions. Not only was he extremely knowledgeable about the products and services, but he also went above and beyond to make sure I left with all the information I needed. It’s rare to find someone who is as patient and genuinely caring as Hector, and his friendly demeanor made the entire experience a lot less stressful. If you’re looking for excellent customer service, I highly recommend reaching out to Hector. He truly made my visit enjoyable, and I left feeling confident and satisfied with my choices. Thank...

I recently came to this new location since we just got 2 new iPhones and needed to swap a physical SIM to an eSIM. Since the moment we walked in, we were greeted with kindness. The woman who we ended up talking to for our situation, Robin, was extremely kind and helpful. She tried her best to understand our situation, and was just a good mood overall. She was very attentive whilst being efficient, getting to and resolving our 3 issues within 30 minutes. She even offered to get us all a water free of charge, and I watched as she offered another woman who was about to leave for one an ice cold water from out the back. Originally I went in there bummed out by the task that is dealing with our SIMs, but I came out literally asking how to give her a good rating. Very good location, good atmosphere, with very...