Aaron's Rent To Own — Local services in Pawtucket

I have gone to this specific Aaron's Furniture in the past (different staff) and never had an issue. Always pleasant worked with you like this type of establishment should. I decided lets give it another try and our initial visit went I thought well except for the blatantly obvious phony who told us whatever we wanted to hear. I had a bit of a problem with this. However, still rented a NEW mattress n boxspring and a NEW couch. I stress NEW because the delivery of my NEW sofa was anything but NEW! Case in point the cigarette burn (obvious what it was) was on the top of a cushion that was showing always so even if I decided to try and hide it, well not happening. I took a picture and saved date n time which phone had anyway as not to be blamed. The cushion on the side that was obviously sat on the most was visibly used and there was a feeling to the material of well dirtiness. It has as I say HAS small pulls all over it. I called and was told that a new one would be delivered Monday. Well by Wednesday I called and asked where my new couch was ohh she never said Monday . She said she had to locate one. Ok well you didn't say that and when will I receive a new sofa ? Oh it will be Friday in the afternoon. Well its Friday and I should have known being the 13th something wouldn't go right. I mean if I hadn't called to ask when it was being delivered I dont think anyone would have told me anyway. So its 9:00 and no sofa no call Nothing!! So lie upon lie I was told that was apparently easier than telling me anything remotely near the truth. Im really disappointed and very put off at the fact it was easier to lie to me again and again. I haven't decided what course of action Im taking now but somebody needs a refresher in customer service. You have left me a very...

For 8 months I've been trying to get a bedroom set. The Woonsocket store closed and I have to deal with Pawtucket. I just paid over 3000 for my sofa and went threw the same run around. Everytime I chose one they didn't have it or whatever the daily excuse was. Just had major back surgery. My washer broke down 6 months ago. I finally get an answer on a stackable. So just having the stuches out, I cleared the kitchen to have it come in. She told me last Thursday it would be here today. 7 days later. I called this morning, oh it's coming in the afternoon. Called again, oh we couldn't find the part that goes to it, and she LAUGHED!!! I wasn't supposed to move anything and I'm looking now and my parlor is a mess so now I have to move it back and I'm tearing the incision!! Loads of laundry I was waiting for the washer and dryer so now I gotta do it in the tub!!! It hurts so bad!!! Everything I own belonged to Arron's!! Been going to Arron's for over 40 years!!! But Pawtucket??? They treat me sooo poorly, why ?? Discrimination?!!!!!!!! Attention...

Has the worst customer service was originally a customer of Aarons on branch ave had no problems or complaints there when they moved the store to this one here was the worst thing ever gave my credit card to one of the workers there to take out my payments said it was all set then 7 days later they call saying that I never paid and they didn't take the card number when they said they did then they just give me bad attitude I ended up returning the TV I rented out and the guys that came to pick it up also had a bad attitude acting like there was something wrong with the TV double checking it when it was in a adult Home there was nothing wrong with it I wish the ones from branch ave never left there store then what I payed in branch they didn't carry it over to the account when they went to pawtucket so what happened with the money I put into when they were at branch ? it's just to much of a headache and it's better to just buy than pay double for what u can get in a regular...