HomeGoods — Local services in Peachtree Corners

Management here needs to train their employees more. I know a lot of people pay with card nowadays, but that's no excuse as to why their cashiers don't know how to handle cash transactions. Plus this one lady doesn't know how to count apparently. My wife visited this location today to make a return she paid in cash with. Cashier closed the cash register and handed her the cash without counting out all the bills. It was a lot of smaller bills to make $100, so it looked like a lot. Good thing my wife didn't put the cash directly into her wallet. She counted it out first and found that she was short $30. How can someone miscount that much money?! I guess this lady (her name is KJ) never learned how to count in school or how to handle cash. I blame never learning how to handle cash transactions on her managers. She left the register to get a manager and didn't even ask for the cash back. Some advice, you cannot leave cash with the customer. A lot of businesses will blame customers for lying and stealing the cash from the cashier. My wife left it on the counter before the lady walked away, and kept her hands off. When the manager brought the rest of the change, this KJ still never counted it. Just hands them to my wife, and let's her do all the counting. Why not just install self-checkouts and let the machines handle everything? Probably would run smoother and customers wouldn't have to deal with incompetent employees. Poor training and customer service. Managers at this location only look busy, but never do anything. I'm not saying the customer is always right, but today the employee/manager...

My wife and I have been frequent customers of homegoods locations across the southeast. Our experience is usually a pleasant one and we have purchased numerous items for each of our homes over the years. I purchased a rug from this location less than three weeks ago and they are refusing to accept the rug as a return. The rug is terrible quality and sheds like crazy. I was covered in blue fibers as I tried to return the rug. The rug is in the same condition that it was in when we purchased it. We have no pets, no stains, spills, anything, and the rug was in a low traffic area.The manger stated that “the rug looked used and is unsellable.” If a rug looks so bad after just a few weeks of ownership then that can only speak to the quality of the product. DO NOT PURCHASE ANY RUGS FROM HOMEGOODS. I would also not recommend this location. The parking in terrible. The staff always seems less than thrilled to assist their customers, and they press the credit card on you to the point...

I went to Home Goods Peachtree Parkway on January 7th 2025 to return some purchases and buy something else. When I was at the cashier, the coordinator, Caitlin, made my returns with the receipt in front of her. When she saw a candle set that was part of my returns and was on my receipt, she said, "You are not returning this. I saw you taking it." I said, "It is on my receipt. I am returning." She said, "You are not. I was down there. I saw you." I asked, "Are you telling me I am stealing from the store? I am not" I left the cashier, went to the shelf where I left the candle set I was looking at, brought it back to her, and said, "Here is the candle you saw me looking for; I left it. You cannot tell me that I am stilling the store." She said, "The color is similar".

She didn't apologize to me.

I will sue her and the store for defamation, false statement, publication, and damage because she doesn't have the right to call me a thief, especially in...