Goodwill — Local services in Pekin

It is unreasonable to not allow people to try on clothing before purchasing, especially since the policy is not a return, but you have to exchange it within 10 days. What if you can’t find enough pieces to replace them within this time frame? It’s a gain to you and a loss to the customer. As someone who not only shops here regularly, but also donates yearly, I know I cannot be the only customer disappointed by this change. How is it ethical to accept free donations and then not allow customers to try on anything (that are now growing substantially in price)? This is such an unrealistic and disappointing policy for the...

Pick up donation was scheduled for today and no one showed. Supposed to be from 8am-12pm. Called the provided number and no one knew what i was talking about and the whole time instead of placing the call on hold or park, they sit it down and yell over the phone “idk what this guy is talking about” and when the lady came back she told me to make a scheduled appointment, we already did that was today! I told her this is what this was for and they are already 2 hours late. Told them to just forget it as I’m throwing...

The Pekin store is very disappointing especially considering the back that all the stuff is donated to them and all that does is put monies in the owner's pocket and put money in the managers pocket and does it put the stuff back out to the public which could use it more instead of that happening they overcharge and trying to make a ton of money up the stuff that's given to him instead of actually helping the public. I think they autobuyer the manager and find somebody can actually...