Metro by T-Mobile — Local services in Pekin

I honestly would not even give a one star, however I had to in order to leave a review. I was told I wouldn't be charged a fee.. I wake up the next morning went to work thinking my phone was on and working. To my surprise when I get to work to do my job I can't cause you failed to do yours. So I pay the fee it says I have so I can do my job. I call customer service after work they tell me they won't refund me the store has to. So I try calling EVERY SINGLE store that is on the area owned by the same (People or person) either I can't get an answer or they tell me too bad I paid it so they can't help. So I GO back to Pekin to get this resolved BROOKE is horrible im unsure how she still has a job. Completely rude to every customer not just me. Snarky comments when you expect her to do or know her job. Id have been okay paying however before I left she said NO CHARGE then to have my account suspended the next morning and hinder me from my duties is completely unacceptable. For a business to not want to rectify a situation is just sad. I have worked in customer service for many years and if I made a mistake id definitely fix it or make sure it was able to be fixed. I will no longer be staying with metro however I will leave bad reviews on a bad business everyday. Hope this helps...

Brooke was AMAAAZING!!! The store on University in Peoria never even opened so I decided to drive to Pekin...but I am so glad I did! Brooke was so knowledgeable, helpful, and patient because I had a lot of questions. Lol I got the phone I needed along with an upgrade to my plan, which was also very much needed! The Pekin store is now the one I will go to. Was worth the drive to me for an awesome customer service experience....

2 different employees was very rude. Bewarned if you travel northwest of Peoria you will most likely not be able to use your phone at all even though it shows service. Was treated like it was my fault because it shows they have service...