AutoZone Auto Parts — Local services in Pendleton

Went in for a banjo bolt for a 2002 Ford expedition that I was doing brakes on. The OEM banjo bolt was unsalvageable which was why we came for a replacement. The 2 men on duty on my visit with my friend (whose vehicle I was working on) asked what we needed. I showed the broken banjo bolt and was told to go to the help section. Tgey didn't look it up on their computer or assist us to where the "help" area was til it was apparently noticed we weren't really sure where to look. He found a banjo bolt it was the last one in the help section. Rung it up and on my way back to my friend's home to finish the brake job, I noticed that the banjo bolt package stated it for GM cars. (Not a Ford) which I had told the gentlemen that it was for a Ford expedition 2002. Knowing that I didn't get much help from either one of them, I decided to go to a competitor and explained the same thing I had at Auto Zone. They looked it up on their data base, sure enough Ford and GM were just ever so slightly different. I tried to use the one that I got at your store first just for reassurance and it wouldn't fit or thread up, the one from the competitor outfit was spot on the right size we needed. We were taken care of better by your competitors than we were by your staff which was why I gave a 3 star rating. I have an auto parts store background having worked for for an auto parts outfit, so I knew the gentlemen at your store really didn't want my business and didn't really do feel like doing anything to help. If they had, we would have gotten the treatment and service that we did at your competitor's since they were the only outfit close by I knew of besides your store. Salespeople shouldn't pen themselves up behind the counter... get on the floor with your customers and "take" them to where they need to go, make sure you are selling them what they need by clarifying "you said you were doing brakes on a Ford right"? Those 2 small things would have made a significant difference than the experience my friend and I had that day. They saw us 2 times that same day, even signed up my friend for your rewards program thing on the first visit, but when we were down to the wire, which was our 2nd same day visit (less than an hour from earlier visit)....there they were still sitting behind the counter, glued to their spots, never once coming to the floor with us, or looking up a thing on your database. Not your typical service experience in a parts store especially a major brand one. We didn't bother trying to return the part forva third visit because we were both annoyed with the service from the earlier visits, which ended up with us deciding to try another outfit for the part we needed to finish the job. 2 chances and they dropped the ball and at the competition, one visit was all it took for them to get it right, the 1st time. I hope that this experience can be avoided in future, customers want and usually need help, not a hand gesture and saying go over there. I thank the owner/manager for reaching out to me about my experience, and hope that this helps to keep future customers happy, and a respectable business...

I always got wonderful service specially on this location. I am coming to this location since a long time . Staff is really good and nice . I have 7 commercial semi trucks . Most of basic and regular things needed for my personal cars and semi trucks only came to this location . But today 10/8/2025 time 3:30 pm . Their was a young lady . I came here to order a oil filter for my car. I requested her to make sure my car model very nicely , she got aggressive and made her face full of attitude with making her different face expression. Computer Screen was on my side to see the oil filter after all this she returned the screen to herself very aggressively . My attention was to make sure with model is only that I dont want to come back and change it . When I ask her why she is so getting aggressive? Did I ask something really bad ? But she didnt even care . I dont understand what actually happened. But one thing I make sure will never go this location in my life . Its better to go O'Reilly just...

Would have given more stars, but wasn't able. I had an alternator go bad on new 2023 truck and had been stopping every hour to recharge battery to get to Muncie, IN (from Texas). 15 minutes before closing i pull in to see if I could charge my battery 10 minutes and pray i make it from this store. I was having to drive at night without lights because that woukd drain battery faster. 3 gentlemen and a young woman were so very friendly and helpful. They allowed me to charge my battery passed closing to insure I make it. They even went so far to give me a used pair of jumper cables in case I did get stranded. Frustrated from my 2023 truck, but stopping at this location made everything less stressful. Im grateful for these employees and while im working in Muncie, this will be my store for any vehicle needs!!...