T-Mobile Authorized Retailer — Local services in Pennsville Township

I want to be clear I have Never left a negative review but there's a time and place for everything. We were customers at this T-mobile for quite some time. We switched carriers because the discounts given from another company was more beneficial. We switched services through a promotion where we would be awarded a sum of money through a gift card, as long as we uploaded our final bill with the sums clearly listed with our ported numbers. T-mobile gave us one final bill (literally labelled "final bill") for a quite low sum. This was uploaded for our reward money as we were assured we'd only recieve one final bill. In a few month's time, we were given a second final bill, (labelled "revised final bill") for an INCREDIBLY, morbidly larger sum. My phone was also listed under a phone number we have never used, nor was it either of the phone numbers ported over to the other cellphone company. When we spoke with customer service, they 1. Couldn't do anything to compensate us for absolutely running us over with a "revised final bill" after being assured there would be a final bill. 2. We literally cannot get any compensation from the other company for my phone because the equipment was listed under a phone number that was never in use (we'd never seen it before) and not consistent with my current service. I used my phone number on that equipment for years and the bill cannot be adjusted to resemble those years despite that. Allegedly, my phone was sold to us through a promotion where adding a line would lower the bill and my phone number was simply placed on the equipment for the sole purposes of calls and texts. This blunder cost us HUNDREDS OF DOLLARS. We were not told about this. After working in cellphone sales, educating the customer should be a major priority or else it's just bad business. Run for the hills. Go to any other T-mobile. If you Must go, know these key things because now that I work at a cellphone business I know I was really taken advantage of in the following ways: If you work as a teacher, first responder, or medical profession, you can get a pretty solid discount to your bill. If they dont ask what you do for work, they should. If not, they're squeezing more money out of you. Sure, adding lines takes a few bucks off your bill, ultimately, it doesn't take off a lot. I wouldn't do it. I REALLY wouldn't after this. Adding lines is more beneficial of a payout to the associate than it is to you. You can recieve up to TWO final bills when you cancel service with T-mobile. Please know that before you switch. It can cost you DEARLY. Check what numbers your equipment is listed under before you switch companies. If the equipment is not listed under YOUR number, you will never be compensated. Kiss your money good-bye because customer service is very unlikely to give you anything. What a...

Always extremely helpful and especially through these trying times when any little thing going wrong could easily push me over the edge they gave me the information and confidence I needed to resolve a rebate issue that was never deducted from my account . It was extremely difficult to talk to the corporate office without their advice and assistance as unfortunately my receipt had gotten lost in the black hole my brilliant but disorganized son calls a bedroom . I do not believe I could have gotten through the phone call without speaking to Zack and Xavia first without getting aggressive rather than assertive .Basically they helped me to not go completely off the chain and into attack mode out of frustration. Trust me that is no easy task . Before choosing that store over one in Delaware where I felt the cust service/ sales rep was extremely pushy and all about his commission telling me to simply smart switch my phone knowing full well as our address is on all paperwork that we would be traveling in and out of wifi zones as a result I lost half of my usernames, contacts, etc and tried to manually fix the issues well my son tried I am far from tech savvy .After telling Xavia the story she assured me they don't let anyone take a phone without setting it up for them unless they are about to close in which case they tell you to come back the next day and they will gladly help you. Of you feel secure enough to accomplish the task on your own they strongly suggest you wait until home or in a secure Wi-Fi setting before attempting to do it yourself. Finally even with the limited hours and staff they spend as much time as possible to help you get your issue resolved .Truly excellent customer service,empathetic, pragmatic ,...

The only thing Pennsville Tmoblie is good for is selling you phones and accessories. They have the most unhelpful employees I have ever dealt with. They will give you the runaround to not deal with you. My husband loves his ZFold 6 I hate the thing. Screen stops working no scratches no damage look online tons of complaints about this so tmobile knows this is an issue yet they keep selling the phone. Try to put in claim on assurance website . Website tells me to go to store. Go the store employee tell me to call tmobile warantee. Waranter spends an hour on the phone trying to trouble shoot black screen. Then says they will send a replacement to store for me to exchange as this is a known issue. Go to store they wont exchange because front screen works and their operations manager said that means it's my fault. I ask how? I am told he doesn't have to tools to even tell me. So Gaurantee knew front screen worked and processed claim store but store wouldnt exchange phone . They then tell me go put in a claim so week later the same employee who told me to put in call to warrantee is now telling me to put in a claim . Call tmobile they say store should exchange week later I have no phone while tmobile store and tech can't get on the same page. I am now getting it shipped to my house by the warranty. Why not do that in the first place instead of having me deal with your incapable employees? Also expect to wait at least 45 minutes to be attended as they're employees hide in the back. Don't waste your time and Go to...