Nothing but good things to say. I had driven almost three hours for this specific location because they had two brands I was looking at that the one closer to me didn't have.
Worth...
Read moreThe overall experience was excellent! We made an appointment online for a Saturday (a day the store is not normally open), and Ken (one of the owners) was willing to meet us. We were very grateful for the appointment, as we had a ninety-minute drive to get there. We wanted to try out (in person) several online mattresses that ship in a box (Helix, Bear, Puffy, etc). These, as well as many others, were on display. Ken was personable, informative, and not at all pushy (something that cannot be said for other mattress salespeople). Post-visit, Ken was punctual in returning all emails/answering any questions I had. We ended up purchasing a Puffy Lux. Time will tell if the mattress will deliver as promised, but I have no problems giving the store a 5-star rating. Highly...
Read moreThe Back Store was so amazing. We had a few questions and Tracy made us feel welcome and was very knowledgeable. Never felt pressured and could tell that our satisfaction was way more of a priority than selling us the most expensive mattress. She then followed up with us to make sure we were happy. On top of all that I do love the new bed, if your looking for a new bed, try The Back Store l, ask for Tracy, and check out the Helix brand mattress. Worth every penny. And if Tracy tells you sleeping with your head slightly elevated makes a difference, she's not wrong. It really is a more comfortable sleep position both as a side sleeper and...
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