The Back Store — Local services in Peoria

Nothing but good things to say. I had driven almost three hours for this specific location because they had two brands I was looking at that the one closer to me didn't have.

1. When I got there they were closed. I requested an appt outside of what was available and was texted back right away offering to meet me in an hour.
2. Ken was very respectful the entire time. He gave me plenty of time to test mattresses myself, alone. He explained and helped match me to similar ones to try. (I actually came in with two brands in mind and didn't end up getting either because he recommended one I fell in love with --Puffy LUX-- he was great and wasn't pushy like salespeople tend to be at all. Just genuine and wanted to offer his knowledge.
3. Puffy was offering a special bundle with two pillows that I noticed completely after placing the order. I reached out and they even placed an order for the bundle to be included too, matching the Puffy brand special offer.
4. Shipping was very quick. Mattress arrived on a Thursday, had ordered it the Saturday prior. So, not even a full week.

Worth...

The overall experience was excellent! We made an appointment online for a Saturday (a day the store is not normally open), and Ken (one of the owners) was willing to meet us. We were very grateful for the appointment, as we had a ninety-minute drive to get there. We wanted to try out (in person) several online mattresses that ship in a box (Helix, Bear, Puffy, etc). These, as well as many others, were on display. Ken was personable, informative, and not at all pushy (something that cannot be said for other mattress salespeople). Post-visit, Ken was punctual in returning all emails/answering any questions I had. We ended up purchasing a Puffy Lux. Time will tell if the mattress will deliver as promised, but I have no problems giving the store a 5-star rating. Highly...

The Back Store was so amazing. We had a few questions and Tracy made us feel welcome and was very knowledgeable. Never felt pressured and could tell that our satisfaction was way more of a priority than selling us the most expensive mattress. She then followed up with us to make sure we were happy. On top of all that I do love the new bed, if your looking for a new bed, try The Back Store l, ask for Tracy, and check out the Helix brand mattress. Worth every penny. And if Tracy tells you sleeping with your head slightly elevated makes a difference, she's not wrong. It really is a more comfortable sleep position both as a side sleeper and...