GameStop — Local services in Pflugerville

Beware of shady business practices! I went to trade in my PS5 for an upgraded PS5 Pro. I called ahead of time to find out what sort of promotions may be available for the trade in. In addition to the $25 promotion they were running, I was told by Jose and a woman he was working with that because I was buying a PS5 pro, there was an additional promotion that would get me a "Free" Pro membership. When I was asked if I had an account already, I made it clear from the start that I wanted to use the account that my fiance already has and Jose told me we can just do the "Free" Pro membership on an old account of mine with an expired membership. I asked multiple times if it's actually free and not just charged to me in a creative way because I was skeptical about anything in the retail business actually being free. I was assured on the phone that it's actually a free Pro membership promotion since I'm buying a PS5. I get to the store and trade my console in for a discount on the upgraded model and after everything is signed and my receipt is printed, I see that I was indeed charged full price for the pro membership but it only cost me $1. Because what the employees actually did was charge me full price for a pro membership, then use my 5% additional pro trade in credit on my PS5 to pay for the pro membership that I didn't want or didn't need because we already have one in our house with my fiance's account. I even asked her to re-explain it again in the store and the woman working with Jose proceeded to circle stuff on my receipt and essentially make things so damn confusing that I had a hard time understanding it and she also had a hard time explaining it so I decided to just leave since there was a line forming behind me. I'll be making a corporate complaint as well, this is ridiculous and a dishonest way to get a membership from a customer. I myself worked at GameStop many years ago so I know they have metrics and numbers they have to hit when it comes to a certain number of pro memberships per day, but I would have much rather have gone with my original intention, which was to use the additional trade boost on my fiance's account to get me an additional $25 off of the new console. But instead, the employees basically rerouted that money and used it to pay for a pro membership instead. It was extremely shady and dishonest. It's sad because this Game Stop store is literally 5 minutes from my house, but I'll never shop here again and will instead drive not too much further to another location if I ever need to shop...

Pokemon's where it's at nowadays, and I come here for the fair and civilized style of collecting cards via waiting outside hours before they open with the other civilized folk who don't push or shove, granted some people may try to swindle you out of your rightfully owned 2 per sku (you can get 2 max of each item that's for release, 5 if it's booster packs) but all is fair in the game of life. It happens on Fridays or Saturdays and one or two workers seem to get slightly upset if too many people call the day before to check for amounts/what's dropping but that's usually with the super busy drops like prismatic. Terribly understandable, if I was called 50+ times in a sitting just to give the same information I'd probably unplug the line, but like couldn't you have streamlined it and say it faster/nicer rather than opting out to disclose the information entirely since you were just annoyed. The store as a whole is great and especially so for the manager, she sets up Saturday trade n play (some call it pokemon day) and it greatly benefits the community for the children who show up to these events to have fun and spend time with one another! All in all it's a great store! Will be waiting here again for the next drop (rip the UPC...

The store itself was clean, well-lit, and fully stocked. The staff were courteous and helpful, but unfortunately, they're limited by GameStop’s outdated systems. It’s frustrating that it takes up to two days just for a receipt to show up in the system. So if you buy a pre-owned product that turns out to be faulty like in my case you’re stuck. If you threw away my receipt they don't have any immediate resolution.

Now let’s talk about the quality of these pre-owned items. It’s clearly declined. I exchanged a defective console only to receive another one with the exact same issue this time the RT button on the controller doesn’t work. And instead of simply replacing the controller, I’m being asked to bring the entire console back again. This isn’t a store issue it’s a GameStop issue.

At this point, I’m leaning toward sticking with Best Buy or Amazon. Their refurbished products arrive in far better condition, and returns are quick and hassle-free. GameStop seriously needs to rethink its policies and tech infrastructure if it wants to stay...