Taco Bell — Restaurant in Pflugerville

This has been the second time I received an incorrect order. The first time I had only spent maybe around $10 dollars so it was no biggie. This last time I came with my family that was in town for Christmas around 12:00am and spent around $30 dollars so I felt the need to give a call to make it right. I called around 12:30am after we finally made it home and spoke with the manager Adrain , who was really nice, and said to come back when I had a chance the next day or the day after. Here I am coming two days later after I find time to make the 26 minute drive up the road just to be told by the young gentlemen at the drive thru window he couldn’t help me because I didn’t bring my receipt. I inform him I was not made aware to bring back the receipt. He said that he couldn’t help because I didn’t have the receipt even if I had the managers name. I informed him politely “okay. I’m not going to argue but it is very inconvenient to have someone driving and using gas just to not be provided something a manger said the restaurant would make right and unfortunately did not mention to bring the receipt. I also asked to they not keep track of these things with a log or something, I was told “no”. I then said “Okay hun. Can I please just have corporates number to put in a complaint.” I’m told by the manager on duty “we don’t have corporates number here you would just have to Google it”….interesting but okay. I smile politely and say “okay can I have the store number”. The manger prints out a receipt and tells me it’s on the receipt.

Honestly, there was no shouting and getting upset with anyone on either end but I do think it’s important to leave a review informing people this restaurant staff seems to have a bit of a communication problem. They don’t listen thoroughly and they don’t explain things in its entirety. It’s inconvenient and somewhat inconsiderate to not be attentive to your customers especially when dealing with food. I have a food allergy to refried beans which was the reason for the specialty instructions on the nachos. I ended up letting my children pick at my nachos until they got cold and i threw them away, but I myself was not able to eat that night. Please be more careful when completing orders and please be more concise when providing instructions to customers whose...

I've officially hit my limit. I've had several poor experiences at this location, and I'm just done. Orders have had missing items, wrong items, sloppily thrown together, missing the "extra" cheese/sauce I pay for, on the rare occasion the lobby is open, workers ignore waiting customers while they socialize, and finally, meat has been found in my vegetarian items more times than I can count.

Today I placed an order using the app. When I got to the drive thru they told me the Mexican Pizza shells for my VEGGIE Mexican Pizza were out. I said ok, but that's the only thing I want, so can I just get a refund. Nope, they can't give refunds placed on the app (that's a fail on corporate, but still frustrating). I ask what I'm supposed to do, and suddenly she says "they just found the shells" and the bag was instantly in my hands. This was suspicious to me, so I pulled into a spot and checked... beef all up in my VEGGIE Mexican Pizza. So I try to bring it in, but the lobby is closed (as it seems to always be during business hours these days). Luckily she sees me and let's me in, brings it to the back, and comes right back saying this was the last one. Of course it is, cuz they knew they messed it up by putting beef in it, lied saying they "found the shells" and gave it to me anyway hoping I wouldn't notice. Now I have no food, no refund, and clearly no respect for the fact that I ordered a vegetarian item.

So Taco Bell, figure out a way to easily remedy situations like this. Allow refunds for online orders when locations can't provide the item, or have a refund option on the app, or at least an option for store credit on my next order.

Management at this location, teach your employees the importance of serving a vegetarian item as it's intended to be, don't try slipping an inedible mistake past the customer.

Hopefully I hear back from the online form I had to submit in hopes of getting a refund. Either way, I won't be returning to this location, it isn't worth the frustration. And I highly doubt I'll be using the app again unless they correct some...

If I could give them a zero I would. Absolutely the worst customer service experience. Even contacted corporate and I never heard from this location. Our daughters were getting out of softball practice and it was late so we decided on Tacobell for dinner since it had been a long day. We arrived a little before 9pm still having about an hour or so to sit down and eat. We ordered our food. The food took 30min to come out which all the food was wrong. They had to remake all the tacos some of the other food we just let it go because we had add extra sauce or extra onion but my husband didn't want to wait again (each add on is extra money). As we are finishing up just waiting on my girls to finish their food an employee approaches our table and says "our lobby is closed yall have to go." This was extremely unprofessional. I told him it took 30min to get our food my kids are finishing up. He proceeds to tell me "I'm just telling you what my manager said". Goes back to his manager and tells him we are refusing to leave. I never refused to leave all I wanted to an extra few minutes for my girls to finish their meal. At this point I'm furious, I tell my husband to help me get the kids food back into a small bag and for us to leave. I didnt want to be that person who caused a scene. We called corporate the next day and heard nothing back. Absolutely the worst service and experience we will never go back to this location. I would rather drive 20min to the other location...