Costco Wholesale — Local services in Pharr

Disappointing Experience at Costco Checkout

I'm compelled to share a recent disappointing experience at Costco, which has left me reconsidering my membership. After completing our shopping and proceeding through checkout, my elderly mother and I were heading towards the exit when we were stopped for a routine receipt check—an expected procedure at Costco. To our surprise, the employee discovered that a box of bleach bottles had been inadvertently left unscanned, sitting unnoticed at the bottom of our cart. It was clear that this oversight happened during the checkout process, involving both the employees who handled our items and the cashier.

The staff member at the exit pointed out the missed item and suggested we return to the checkout to pay for it. Under normal circumstances, this might not have been a significant issue. However, given that I was assisting my elderly mother, returning through the busy store presented an inconvenient challenge, particularly to rectify an error we had no hand in creating.

In an attempt to resolve the situation swiftly, I requested that the item simply be removed from our cart, highlighting that the mistake was on Costco’s part as they managed the checkout process. The response from the employee was unexpectedly defensive; she insisted she had not made a personal error. I had to clarify that it was a systemic oversight by Costco, not her individually. This exchange was discomforting and made us feel wrongfully implicated in the oversight.

While I understand that errors can occur, the way this situation was handled lacked empathy and customer care. We left feeling frustrated and significantly inconvenienced, tarnishing our otherwise regular positive experiences with Costco. Effective customer service should prioritize quick and compassionate resolutions. Sadly, this was not our experience, leading me to question the value of my continued patronage...

I had a minor incident in Costco Wholesale I bought among other things a folding table I asked a worker to put it in my cart he helped me so I pd then I got to my car and put everything in the car and when I see the table it’s cut like with a knife all across so I never touched it I returned to exchange it the traffic was heavy so I’m hurrying up to cross I did not use the crosswalk because the car was close to it so I was next to it then suddenly I kinda rammed with the red pillar that I did not see due to the folding table the cart cabe back at me hit me on my right hand left hip and right (CHAMORRO) and my left leg was hurt with the bottom rails of the cart I wanted to faint people saw yes but I went straight in to look for a chair no one really paid attention anyway I exchange my table I tell the ladies at the exchange area and they were very attentive they pulled up a wheelchair I sat then I asked if I could make a report they were freaking out like if it was not a normal thing when the manager came I talked to her asked if I can do a accident report and she said well yes although you hit the pillar but yes you can anyway after I signed and she took pics I did to I came home all hurt I just hate the feeling that I feel over rated I was all happy because I am new here in the valley and I went to get the executive membership and I never thought infer paying I’d be leaving all down so this was Wednesday and today I finally used the table I opened it and it was scratched and a big bump in the center of the table I was upset because I did not check the 2nd table thinking it’s from the store is close to $60 and it won’t happen again yet neither me nor the workers checked it out before I left what...

Well, it's Costco! The employees are generally helpful and always very friendly, which is a positive contrast from most other businesses in South Texas.

This Costco's a little unique though. Lots of (wealthy) people ("fresas") come up here from Mexico to make big purchases of the essentials, including things that are obviously for huge events or businesses. So get used to multiple carts blocking the aisles, somewhat rude and either unaware or indifferent customers not caring that you're trying to shop, too. Also, most of these particular customers are either aloof, dumb, or completely unaware/indifferent that they act as "check-out line tampons." They'll have a 10-minute long debate in Spanish about whether they needed the season salt and the 5 gallon buckets of nacho cheese while they wave around dozens of $100 dollar bills that they just took out of their Dolce & Gabbana handbags. Just so that you're well aware that they are VERY important people. 🙄 Espero que lean esto por completo.

Three stars because the cart situation in the parking lot is highly unattended, mostly due to the aforementioned customers leaving their carts to ding and dent other customers cars..."what's that you say?! There is no manservant to service my every fresa need, so you expect I, of all people, to place my cart in the proper location?" Sí, le hablo a usted. ¡Presumido! The cart attendant is seldom found anywhere.

Also, this Costco seems to be slightly less clean and maintained overall than others, and also lacks the lighting that most other Costco...