Canal Place Cinema 7 — Local services in Philadelphia

My family of 4 drove 35 minutes to the theatre to watch Maleficent. We had promised our daughter (age 9) that we would take her to see it. She was looking foward to it all week. My husband prepurchased the tickets to ensure we would get to see it. We arrived 40 minutes early to find ideal seating. Upon walking in we were stopped and told we couldn't take a newborn into the theatre. There were NO signs letting patrons know this or anything on the website. We explained to the woman our son would sleep through the movie and if he did begin to cry we would immediately leave.He's 2 weeks old and sleeps about 18 hours a day. She was EXTREMELY RUDE to my husband and myself. She REFUSED to refund our ticket money. If the theatre had a policy it should have been clearly stated. We should have been given our money back. Worst of all we shouldn't have been treated so terribly while my daughter was absolutely devastated. The woman repeatedly turned her back to us while we were speaking with her and at one point suggested that our daughter could go in alone. An unattended 9 yr/old? She told us to leave. Mind you during all of this my son didn't make a peep. I will NEVER return or recommend this theatre to anyone. My husband is a veteran and even though he is no longer in the military we still have to travel for his job. We do things as a family or not at all. When the manager offered us gift passes I asked her what we were suppose to do with them. Come back in two years? She said they would be good in two years. I explained to her that we move around and would not be the area. This cinema is not a chain. Well it's not...

This movie theatre was absolutely disgusting and extremely disrespectful. Due to low volume of clientele , the 56 y/o manager had nothing better to do other than to spy on us bc she suspected we brought in candy. To make a long story short, she began crying and became extremely beligerant and confrontational when confronted. Truthfully, I don't mind the $49 you refused to refund. I understand you may need it, child bless your heart. But I will leave you an additional tip in addition to the stolen funds, as a manager keep your place of employment clean. There were more flies inside than out, no refills on large orders, and the lack of preparation when out of stock was an inconvenience to paying customers. Again, bless your heart, your cinematic manegerial position is extremely vital to society but NEVER let them see you cry sweetheart. Keep your head up 😉...

I just want to say for my first experience at the canal place cinema 7 movie theater in Philadelphia Mississippi I wa by far a very nice movie theater they employees there where very nice the ticket price was reasonable for a movie theater I mean everything about that place was just so wonderful that I actually want to apply there for a job that’s how much I like it there I mean it really is a very nice place and the black panther movie which what I went to see for my first movie at that movie theater which by the way was a very good movie but like I said that movie theater was so nice and and so clean and the staff there where so friendly it was amazing so thank you canal place cinema 7 movie theater for a great first time experience you guys are awesome and I look forward to coming there again and hopefully being a employee there...