GameStop — Local services in Philadelphia

update

The manager reached out to me. After a very good conversation; she was able to locate the game for me and apologized for my trouble. It refreshing to see someone take responsibility for a customer’s experience.

I don’t know what’s more incredible GameStop’s ability to constantly disappoint me or me giving them additional chances. While looking for a copy of Pokémon Sword plus Expansion I was told that this store had a copy in stock. I called the store and a gentleman answers and tells me that they do have it in stock. I drive down and then I’m told that they don’t have it. The African American gentleman with braids then attempts to explain to me that had I used the online tool I would’ve been able to check inventory and not waste time. I explained to him the online tool doesn’t work for this specific game hence why I CALLED and drove down to this section of the city. His response is oh then if you want to waste gas driving around that’s your choice. I tell him it’s not a waste of gas had he actually given me accurate information. His response is for me to just buy...

This Gamestop is the absolute worst. Everytime i come here i have an issue just now i tried to buy a used copy of Battlefield 1 priced at 15.99. I take up to the register to a less then enthusiastic employee named Alonzo. He rings me up and tells me the game is 29.99 i tell him then why are there 4 copies of Battlefield 1 marked with the same price? He gives me no explanation and continues on with no solution and expects me to still pay. The time after that i went to a midnight release to pick up call of duty WW2 and a lesser known title called Dot Hack Gu. The employee gave me a hard time giving me the other game as i explained to him that both come out the same night. It took management to finally give me my game. It seems like they hire just anyone at castor gamestop. I never ever deal with this at port richmond gamestop and im definitely gonna stick to port richmond game stop where the employees are friendly, knowledgeable,...

I did a pre order for a playstation remote nobody called me or left me a voicemail, i called the store and the associate didnt even ask for my information, i told him i pre order he replied that what remote was it i gave him my number and he stated that that remote already came out that there is nothing the could do, this is unacceptable you ar e really quick to take peoples money, but to give the merchandise you really unprofessional. They need to do a new hiring, the staff dont know nothing specially Al all the questions i was asking he was answering i dont know. They also need to do better with calling the customers when they pre order. They dont follow up. I will never shop at game stop again to bad toys R us closed down. That was...