Kayuh Bicycles | Mobile Repairs — Local services in Philadelphia

Extremely poor customer service made me change my mind about using this bike shop as my primary place for repairs. This morning I went on an early bike ride and caught a flat near the Art Museum without a spare tire. I remembered that Kayuh Bicycles was near by and saw that they opened in an hour, but I had no problem with waiting. I walked there and was waiting as the girl pulled up to open the shop. I patiently stood to the side and was on the phone with a friend. The girl proceeded to go inside and begin her duties. After about 15 minutes she came outside to open the large metal doors, and although I had been there for a long time and it was obvious that I was a waiting customer, the girl did her best to not acknowledge me at all and did not make any eye contact. She completely ignored my presence and went back inside. A couple of minutes later a gentleman pulled up and was looking around and tried to open the door but it was still locked. I very kindly said that the store was still closed, but the girl in the shop was running when I was answered by the dude, ".... I know I work here." He then went into the shop without another word once she opened it. I am not doing your business a favor by visiting, there are dozens of bike shops in the city and to have such attitude and ignorance on my first visit means it will be my last. What would have been professional response by both of them would be her saying, "Hi, I can see that you're waiting for us to open, our technician has not arrived and I am still setting up, but we will be with you shortly!" or the gentleman, " Hi, yeah I work here and I am just trying to get her attention, we will be right with you to assist with your bike shortly as the shop opens."

The two people that worked there this morning acted like I was not worthy enough of your business and clearly lack in customer service and management skills. Although, this is a neighborhood bike shop I shouldn't feel like a burden as a customer, so for that reason I felt it was appropriate to let the owners of this establishment know the childish and irresponsible actions of their employees. I understand this may not be a reflection of the entire business, but it sure creates negative imagery. I will now be further inconvenienced by taking my bike back to another shop later this morning. I simply to not wish to spend my money with a business that is rude and dismissive of...

I really wanted to love this shop. Seeing all these good reviews and I live only 2 blocks away. But I left feeling that I got a bunch of repairs I don't need. I came in to replace bottom bracket. They inspected my bike, specialized syrrus, and found $300 worth of repairs to do. They said chain is stretched out, so they needed to replace it, plus entire crank assembly, plus entire cassette (because teeth are worn out). I agreed without much thought, feeling guilty about never having done much maintenance since I bought the bike 2 years before. I only recently started biking regularly. I am a total bike novice and don't hide it. When I got the bike back, the chain started skipping regularly. I took it back and they fixed the issue without charge. But that got me thinking WHY did I just spend $300 on a banged up 2 year old bike, that only costs $750 new, for a problem I didn't have an issue with? Maybe it would have broken soon, but maybe I would have ridden it for another two years, or bike got stolen or wrecked. At least the experience motivated me to learn how to repair bikes myself. Maybe that's the business model of these types of bike shops, doing repairs for newbs who have not figured out the cost benefit analysis. Anyway, really wanted to love the shop, but now can't shake the feeling of...

I chatted with an employee there via email to set up a test ride for a bike. By the end of the exchange they told me "see you Tuesday," it was Saturday at the time of the email. So, I rearranged my work schedule around their hours of operation so I could be there Tuesday. When I showed up Tuesday they told me they only do meetings "by appointment" and that I need to set up one up and come back tomorrow. As if I can just clear my schedule whenever I want. They wouldn't let me test the bike. Now my plans for travel this week are totally screwed up and my time planning has been wasted. The person I emailed was very nice and helpful which is why it doesn't get one star. I only wish is that a bike shop could've sold me a bike today. EDIT I changed this from 2 stars to 3 because the person who I assume was the owner followed up, addressed the issue and was courteous of the whole thing. Although they did NOT "try to reschedule later in the afternoon" as the reply suggests. Apparently I cant add a comment to their reply. The addition of saying I refused to reschedule later that day is incorrect...