Kiki Furniture — Local services in Philadelphia

In response to Kiki's Furniture:

We have only dealt with Anthony. No one ever told us the sofa was in. We were told that the set was sitting in a shipping container in San Francisco. Please get your lies straight before responding to a review. Very funny that you did not return a phone which could have kept a customer happy and instead you respond to a review with lies. I understand that we are living in different times but when a customer calls for status information the right thing to do is return the call not give them the run around.

Original review Ordered furniture on 3/5 and was told our living room set would take no longer than 4 weeks by sales associate Anthony. Not hearing anything I decided to give a call to see if there was any information at 10 am 4/2. Spoke to store owner/manager and was told I'd received a call back in about 45 minutes, I waited till about 3pm and was told the invoice was on the desk and the manager was busy but I should call back in 30 minutes. I called back at 5:30 and was told by the owner that she was the person I spoke to earlier and she promises she will call me back before they close, I could absolutely tell that she had no intention of returning my call so I waited till I the store closed and left a message that if I did not hear back the next day I would stop at the store after work. The next morning I received a call from Anthony apologizing for not calling me yesterday and the furniture would be about 4 weeks and if I decide to cancel that I would be charged a 25% restocking fees. I should have received a call from the owner as promised. I feel like im being lied to. The response I received is unacceptable that I need to wait another 4 weeks. No once called with the information and I believe that they never ordered the furniture. So far I am unimpressed with this store and the lack of customer service. Will definitely update when furniture is delivered or how the fight goes with having deposit returned. So far 4/17...

Bought a livingroom and dining room set from here. Also, I purchased the five year warranty. Every four months or so, I would need to tighten the screws on the entire dining room set. I finally used loc-tite to keep them from backing out due to use. About three years in, the furniture wood frames began to break. I called to discuss warranty replacement, as I was told at the purchase date that the warranty was a "No Questions Asked" policy by the salesperson. I was told if the furniture couldn't be repaired, it would be replaced. I called and spoke with a salesperson who told me my furniture was discontinued. That means if it couldn't be repaired, then a different model would need to be chosen for all matching pieces, but I needed to speak with KiKi. I called back and KiKi told me to contact the warranty company and gave me a number that didn't work. Second attempt was when KiKi gave me a website that asked for my policy number. Hmmm, was never given one by KiKi. Third call KiKi tells me that if I didn't register my furniture and warranty my self (which I was never told to do), that my warranty was invalid. Ok so, I paid for something that was invalid? How about refunding the $250 for the plan if I didn't use it? Never bought a furniture warranty that I had to register. The furniture store does that. Needless to say, KiKi stopped responding to my texts and to my phone calls. Great, I'm stuck with broken, poor quality furniture that my invalid, but paid for warranty doesn't cover. Will never go back to KiKi and have told all of my family and friends about my experience. Also, the joke is on KiKi because I was in the market for six bedroom sets that I was happy to purchase from Ashley Furniture for a total of $8,000, that could've been KiKi's sale if her customer service and warranty...

I was recommended to KiKi Furniture from my friend. She said they have the best quality and reasonable furniture in the city. Typically I stick with the big chain furniture stores and pay a ridiculous price. When I went to KIKI and immediately found my living room and dining room set. The quality was so solid and heavy I knew with my children this was it. I decided to shop around a little and made my way back to KIKI three times because no one and nothing could match what I already fell in love with at her store. Listen I went to big chains and the cheaper furniture stores and they all had a Nerve to have cheaper quality and bigger price tag lol. Flimsy wood they felt like it would break if you had a heavier family member sit on it. My third time I refused to look at anything else because trust me you will keep finding new stuff to fall in love with at this store. The sale women are so nice and they make you feel like family in there. They do not rush you at all and will help you stay within your budget. I live in the west Philadelphia area so even the delivery and set up fee was very reasonable. Because I surely was not setting up nothing lol. The delivery men were very friendly, professional, and very helpful with meeting your set up needs. I paid for my furniture on a Thursday and it was delivered on that Saturday. My home feels so comfortable and cozy I absolutely loveeeee my furniture. My table is solid wood and not the cheap flimsy wood it’s solid and I needed that with my kids. I can not wait to go back to get decor to add to both of my newly...