Planet Fitness — Local services in Philadelphia

Went in to use my black card (park side location) an bring my fiancé as a guestand was met with rudeness. I stayed for 15-20 to chill in the massage chair while my partner worked out. I am sick can’t do much so I didn’t stay after the chair. As I was about to walk out I was told I couldn’t leave my guest behind. I asked when it became a policy because there’s no such policy that states you have to stay the duration of the time your “guest “ stays behind. I was told as pointed to aggressively that the policy was on the counter. Read the policy checked online. NOWHERE did it say you have to stay the duration of your guests workout. Supervisor stepped in ( for whatever reason I still don’t know since the Conversation never escalated ) to tell me that’s the policy. I said ok cool show me. He said it’s not listed but it’s the rule. So I said how am I expected to follow a rule that you put into the air there isn’t listed on the website no on the rules and policies given to me. He said you can speak with my manager but that’s the rules. Fiancé just told me to leave because he was getting upset he needed to be “babysat “. We leave but not before me taking a picture of the policy to where I was told there’s a copy printed of the policy.got that boom! Left without incident. Go to work Monday morning 2 days after my visit informed they canceled my account due to me not following policy rules. Now I’m trying to figure out #1 how is it me defying the rules considering we left together. 2#how did I violate policy when I never saw nor is it written anywhere for an imaginary rule that patrons are expected to follow? Now in the future next time ALL planet fitness including corporate should probably have that in writing to avoid lawsuits. I will never return to this or any planet fitnesses going forward. Two young people in the front(especially the girl with light eyes) needs to be retrained on etiquette and deescalation. Never in my life have I felt more targeted and honestly this is the first time it happened to me at any gym. The fact that I was lied on was unacceptable. Spend your money elsewhere. If you get medicade try the...

This location is soo weird, if the gym closes at 7pm or 9pm it shouldn’t be a problem as long as people are out of the door before that time but for some reason the workers here feel the need to harass people and get them out as fast as possible. If the gym closes at a certain time, stick to that. I get coming up to people and telling them to leave if they are still in the gym after y’all close but basically forcing someone to leave 10 minutes before yall close is so weird. When I asked for clarification as to what the official policy for closing time is, the man working says “we can do whatever we want”. I have no problem if y’all want people out of the gym at 6:45 instead of 7, but put a sign up telling people or change your closing time. It’s extremely unprofessional. This isn’t even the first time the staff has been unprofessional. Months ago I came in late at night and the gym was pretty much empty, there was no employee in sight either. I scanned in like I usually do, and juts walked across the gym. One of the employee then comes up to me and accuses me of not actually scanning and a being a member. At this point, I’m irritated cus I already started my workout and he was the one that wasn’t at the front desk like he should’ve been. I don’t feel like walking over to the other side of the gym cus I’ve started my workout and I’m irrriated so I show him my app and that my home location is this one. ATP he still won’t acknowdlge that I’m a member and makes me walk over an scan again, extremely...

Greetings,

This morning I was targeted by one of the employees who worked the front desk due to my attire (a dress) which I wear for religious purposes. I was asked to leave the gym because of this attire and the man stated I could not work out there because my attire is a breach of safety protocol. I have been coming to this location for about a year now and no one has said anything to me about me working out in a dress. Also, on Planet Fitness website under the dress code section is does NOT speak against a woman wearing a dress.

When I was approached by the employee (who is Muslim), I relayed to him that my faith is Holiness and I workout in a dress and I dont wear pants. I also stated that if I was Muslim I would not have been told to leave. He mentioned my dress having a design on it and that’s not for religious purposes. Again, he was holding me to a Muslim standard and I stated that I was not Muslim, my faith is Holiness. Nevertheless, in totality, I was definitely targeted due to religious differences and I feel discriminated against due to my attire and I wanted to make sure that this situation...