Sapphire Gallery — Local services in Philipsburg

My wife and I were in Philipsburg, MT in August 2016 and after finding some beautiful sapphires at the local mine we took them to The Sapphire Gallery where we spent an hour or more with Holly to decide on having one of our Sapphires made into a ring for my wife to celebrate our 25th Anniversary.

Holly recommended that we have the Sapphires "Fired" and then pick the best one for the ring. We paid her the money to have The Sapphire Gallery "fire" the stones and then she would ship them to us in Calgary, AB.

It's January 2017 right now and we still have not received our Sapphires. We have had several emails back and forth and she basically says that the stones are held up at the border in Customs.

Holly's last correspondence to us was that it's our responsibility to figure out how to get them from Customs. We have no tracking number or any information as to how to go about getting the shipment from the US Postal Service.

I'm saddened by the lack of care and professionalism that Holly and The Sapphire Gallery has demonstrated in helping us with creating our special 25th Anniversary gift.

The...

Don't waste your time stopping at the Sapphire Gallery. Up until 3 years ago, I was a loyal Sapphire Gallery customer that made yearly trips from Idaho to purchase various pieces after lucrative fire seasons. It was always my way of spoiling myself after a summer of hard work. Then one afternoon I showed up, and I guess I didn't look like a customer that had the money to shop at The Sapphire Gallery. I wasn't greeted, no one wanted to help me, and in fact, the owner told me, "If you're just looking and going to waste our time, we're getting ready to close." After that experience, I've refused to purchase anything from the Gallery. Today I thought I'd give it another try. Unfortunately, it hasn't changed. Still no greeting, no one asked if I wanted help, I was looked up and down by the owner and immediately profiled as a potential customer based on what I was wearing. Shame on The Sapphire Gallery for judging people based on face value. To all, avoid this terrible customer service and...

Absolutely terrible experience and customer service! Drove well over 2 hours out of our way to stop here in Hope's of finding the perfect sapphire to add to my sterling silver Montana necklace. Entered the building only to be told rudely to use hand sanitizer, no hello, welcome, just demanded to use sanitizer. Didnt feel welcomed at all. Also very misleading brochure we picked up from the gas station, "indoor mining" where?? Would have loved to spend some money and time there. Maybe if the snooty short haired lady at the counter took a few minutes to greet us and ask if we were after something particular? We decided to leave. After all it's just an over priced jewlery shop anyway. Not...