Boardtopia — Local services in Phillipsburg

I had a fantastic experience with Boardtopia! Normally, they handle sales exclusively online, but I had the rare opportunity to stop by their physical location. Even though they don’t typically allow in-person purchases, they were kind enough to make an exception for me.

Jason was welcoming, professional, and went above and beyond to help me. I was able to pick up the Pokémon 151 Blooming Waters Premium Collection, and I couldn’t be happier with the product and service.

It’s clear that Boardtopia truly cares about their customers, whether online or in person. I left impressed and very thankful for their flexibility. I’ll definitely continue shopping with them in the future!

After posting my review, I had the chance to speak with Jason from Boardtopia. I originally mentioned that in-person purchases were an exception, but I was mistaken. Jason explained that Boardtopia is absolutely happy to welcome visitors to their location! Because of the size and frequency of their deliveries, it’s best to let them know ahead of time so they can set aside time to assist you and make your visit as smooth and enjoyable as possible.

This just reinforced my positive impression—their openness and clear communication show how much they care about...

I am docking 1 star due to the packaging not being oversized enough to ensure that a dent that the shipping box could have the potential of damaging the game box inside. There were 2 inflated cushions that still had air in them, and 2 others that were completely flat and not providing any cushion. It was by pure luck that the dent in the photo went into one of the still inflated cushions. The game itself was resting against the top lid directly with no cushion at all, as was the box bottom against the bottom. If either had sustained a dent, the game itself would have been damaged. I recommend bubble-wrapping the entire game, and then filling the shipping box with 1-inch minimum of packing peanuts all around the entire game box on all sides, including the top and bottom. I have a collection of Lacerdas I bought from Eagle Gryphon, and they set the gold standard on how to ship games so they don't get damaged if the external box gets dinged. Otherwise, I appreciate the fast initial shipping, although it got hung up at the USPS St. Paul station for almost a week due to factors that...

The prices for games with Boardtopia are under typical market price, which is nice for bargain hunters. However, I was sorely disappointed in their shipping and handling speed. Ordering over a week and a half in advance of Christmas, my package did not arrive until around Dec 28th. This was for a shipment from Boardtopia's NJ location to an address in PA, likely no farther than 3 hours driving distance. According to the shipment tracking number, Boardtopia could have shipped the order 1-2 days sooner, and their shipping service held the shipment in a facility for 3 days, causing the expected delivery date to be delayed at the last minute. Overall, I will likely shop from Boardtopia again as I liked their prices and selection, but any future orders will definitely not be for holidays or other...