Bluemercury — Local services in Phoenix

I want to start out by saying I waited a whole year to return to this store because we live in a different state and I had wonderful service a year ago. So when I called and talk to the manager Lauren I told her I wanted to come back in and possibly just speak with somebody about Eye make up because the lady last year did an exceptional job so I told her when I was coming in and then when they were ready to sit me in a seat she said this is going to cost you $45 or you have to pay three items. I told her I wasn’t actually prepared to spend $100 that evening I honestly didn’t know what I was going to end up buying so I said how about possibly one or two and she said nope it had to be three I think this is absolutely terrible customer service especially after waiting a whole year to go back in there. I think Lauren needs to learn customer service because she was very rude that being said I will never walk into that...

I visit this store about 1-3 times a year and usually purchase something when I do, despite the fact that the people working there are not very helpful. I went there today with the intention of restocking my Darphin skincare and the two employees did not even acknowledge my existence—not even a hello. I don’t like phony or pushy salespeople but they honestly made me feel worthless. I decided they were probably that way with everyone but when a lady came in after me, they were fawning all over her because she was one of their “regulars.” I have been to nicer shops in far more interesting cities where the sales associates were kind and made you feel special even if you only purchased a pencil. These people need to get over themselves! I will never return...

I walked in with an approved face shield. It goes above my nose. My husband a cloth bandana. The gal working there asked me “do you a full covering mask?” I said “this is a full covering mask”. She shook her head No. I decided to walk out. It was 2 min til closing. I guess they just didn’t wanna help someone so close to closing. I understand that we are living in rough times right now and he want to be extra careful but should We maybe take a couple extra seconds to be...