Isaac Jewelers — Local services in Phoenix

Let me start by saying Frank and Rime are fantastic, and they have some really great pieces. Now to why I would strongly recommend that anyone looking for high-end jewelry steer clear. Recently, I purchased an engagement ring. I proposed, she said yes. Within two weeks of her wearing the ring, one of the pave stones fell out. Given that I had purchased the ring a month prior and my now fiancé had only worn the ring for about two weeks, I went to Isaac Jewelers ("IJ") to have the ring repaired. I think it is important to note that they go out of their way to talk about the quality of their pieces, and that each piece goes through a "rigorous" inspection. Obviously, with what I paid, given the very shot duration of use, and that my partner hadn't hit the ring on anything, I expected that IJ would make it right, repair the ring, and assure me that it wouldn't happen again with such short duration. Notably, in dealing with this I worked with a salesperson and not Frank or Rime, who, to be clear, are fantastic. The salesperson repeatedly stated that it happens with normal wear and tear, it can happen at any time, that there is no way to prevent it, etc. etc. I have spent $100s of thousands of dollars on jewelry over the years, and not once have I seen a piece of jewelry lose a pave stone within two weeks of use. And logically if there truly was rigorous inspections any sort of bent prong or flaw would have been noted and corrected. So I went to pick the ring up, and the salesperson demanded I pay $70 for the work, which I found shocking. Frankly, IJ should have been embarrassed that a several thousand dollar ring is crafted such that it literally has pieces falling off within a month of purchase and a few weeks of use. Mind you, my offense was not over $70, but rather a salesperson acting like I was an idiot and that stones falling out after a few weeks should be acceptable Ultimately, after the salesperson kept repeating he had been in the industry for 45 years and talking in circles with rhetoric that made no sense, was illogical, and again, an embarrassing representation of IJ, the ring was returned without the charge, but not before said salesperson saying "Well I am not going to argue with you people, its not like you'll be coming back anyway." I am a person of color, so take from that what you will. Ultimately, Frank and Rime are knowledgeable and fantastic to work with, but their salesperson is truly horrific such that I cannot stress enough that IJ should be avoided unless you are working exclusively with Frank or Rime at all times.

THIS IS AN ADDED SECTION IN RESPONSE TO FRANK'S RESPONSE:

I revised the rating to three stars given your response. Just to reiterate, I think you (Frank) and Rime are fantastic, and I believe you provide excellent customer service. I would encourage you to speak with your sales person that was there on 8-27-22. There was certainly no misunderstanding from what he told me, which is in stark contrast to what your response says below. Notably, he specifically stated that other jewelers give warranties but Isaac Jewelers does not. Given my profession, words matter, and I am precise both in what I say and what I hear. I absolutely believe what you are saying, but please note that what a representative of your company is stating is contrary to what you are stating and what I believe are your core values associated with customer service and quality. Absent that very negative experience, I would give an unqualified five star review and be a...

I recently decided that I wanted to purchase a Swiss watch for myself. I began by doing some research online and then began to visit numerous jewelers in Scottsdale. Issac Jewelers was the first store I visited in Kierland Commons. Lois was a delight to work with and Frank Issac had remembered me from a brief introduction many years ago through a friend! They both were so informative and helpful and showed me a number of watches that covered the spectrum as far as price was concerned. As I am not an impulsive person but one that takes her time to research, I continued visiting other jewelers (non were as friendly as Issac). I looked at Rolex, Omega, Breitling, Patek Phillipe, Cartier etc. I am not someone who tries to impress others by what I'm wearing or driving, I just wanted a watch that I would have for years and that each time I put it on I would be delighted with my choice!!! I finally made my way back to Issac's only to re-visit a Carl Bucherer watch I had initially tried on the first time I was there. It was a bit more than I had wanted to spend initially but it makes a statement, solid white gold, mother of pearl dial and oodles of diamonds! It is a watch like no other and I like the fact that I'm wearing something unique. I can't say enough good things about Issac Jewelers, the experience was great from my first visit to when I left the store wearing my new Carl Bucherer. Can't wait to work with...

Stephanie greeted us with a smile and continued her enthusiasm throughout our visit. She was energetic, charismatic and a very low pressure sales associate. She was knowledgeable about the piece in which we were interested in, then offered multiple options for the stone. Though they didn’t have the stone we were seeking in stock, she offered her personal phone number and ordered in the desired stone.

There were soo many choices, both traditional and unique. The variety was exceptional!

The meeting with Stephanie and Frank Isaac was perfectly coordinated. They offered several stones (which they ordered in on our behalf; fancy chocolate) as our centerpiece and explained differences; while allowing us to make individual determinations.

While we worked out financing (which was coordinated by Isaac Jewlers), Mr. Isaac took the liberty of setting the diamond in our setting. Once the financing was secured I received notification it was ready. I was elated to hear they took such bold liberty.

I will be advising everyone I know to visit these two exceptionally professional individuals for all...