Burland Jewelry Center — Local services in Phoenix

Great family owned and operated jewelry store that provides excellent friendly service and a quality array of various jewelry and baubles. Very impressive and truly people of great integrity and craftsmanship.

I took in a mens diamond filled ring that was passed down to me by my late grandfather for an appraisal of the diamonds and quality/value of the ring as a whole. The original paperwork had been lost or discarded by family prior to my receiving the ring, so I was never certain as to what it was I had. After doing some research online I had decided to take the ring to a few jewelers to have an evaluation done. Burland Jewelry Center was my first stop, and needless to say was the ONLY place I had to take it to. It's true what others say: They do not have 5 star ratings for nothing!

The owner sat with me and took the ring for closer examination to provide me the info I was looking for. He is extremely knowledgeable and was very honest throughout his evaluation. He not only provided me information on the diamonds that are in the ring, but an overall synopsis of the ring and its quality and both insurance and replacement values, free of charge! I was impressed and almost felt bad for not having to pay anything for his time.

Being a former hobby jeweler myself, having studied metalsmything in both high-school and college, I have a good and versatile base of knowledge of the craft and knew instantly that he was not giving me false information or attempting to overcompensate for lack of knowledge. This guy is a true professional! Hands down.

Additionally I had taken in a ring that I had made some 26 years ago during my schooling that the band had recently gotten crushed/bent out of shape. I had explained to him that I no longer have my jewelry studio equipment and did not have a ring mandrel or mallet in which to reshape the ring with and asked if he could do it. Instead, he retrieved a ring mandrel from behind the counter and offered a suggestion to avoid the use of a mallet (though he offered the tool to me as well) and let me fix my own ring!! I was beyond happy with this as it has been a piece I have treasured over the years and was afraid it was permanently damaged. I was able to sit at the counter and repair the ring to near new condition and was able to wear it out of the store. Unbelievable service and expertise coming out of this place! I have every intention of returning with a custom project in mind, when I am able to, and I have complete and full confidence that this place will deliver!

Thank you so much B.J.C. for being so inviting, kind and for living up to the reputation that has been presented of your establishment. If ever asked by others where to go for any type of jewelry needs, I will insist they go here first and...

Update: It's from 1969, but clearly age wasn't an issue for the other jeweler. Also, I did bring it to your attention twice, once when you messed up my ring size so you had to resize the already thin band just to mention it again when I picked up the ring the second time. You guys literally told me there was nothing to do hence I never went back. Quality is not what you guys are about. You guys can't even size a ring correctly. You even told my husband the wrong ring size when he was looking at bands. This place is just looking for any penny they can get there hands on. Just avoid

Original post: The quality here is horrible. I brought in my grandmother's wedding and engagement rings to be sized up. Paid 170 for them to resize them, only for the engagement (which I had done first) to be too big, and so they fix their mistake. On both bands, especially the engagement ring, they were extremely thin. They didn't seem too sympathic, and was told that's all they could do for it. I was also charged for them to fix the prongs on the diamond. That was in March and April of 2021, fast forward to August 2021 and the engagement band has split in the middle part where it was resealed on the thin part of the band. Two weeks ago I dropped off the engagement ring with another jewelers near t-bird and Tatum, and they were just amazing. They immediately told me that unless they give it a new half back it'll just keep breaking on me. They also checked and fixed any issues with it outside of the band all for 175. Don't bother with Burland jeweler,...

Very mixed bag. I got my rings resized a couple of times and soldered together, all of which they did very well. Very different story with replacing a stone. After I got this stone replaced the first time, it fell out again within 2 weeks. I noticed the missing stone's prongs were set asymmetrically, unlike the corresponding stone on the other side. I pointed this out as the possible cause, and ask them to correct it. One guy said they weren't uneven, and another one tried to tell me the stone had been crushed (laughable, since the stone was second only to diamond in hardness). I insisted the prongs were uneven and offered to show the first guy which one was higher, and he shrugged, said they'd fix it, and that they are "all about quality."

They didn't charge me, which was a point in their favor, but when I got the ring back the prongs were still uneven. I'm afraid the stone will fall out again, so I intend to be extra careful with it. If it falls out again, I won't be taking it back to this jeweler. They seem to do fine work most of the time, but I didn't appreciate being gaslighted about the prongs. My suspicion is that they were not as precise or careful with my ring because it had non-diamond stones; there was a slight change in voice tone each time they realized the stones weren't diamonds. So if you do have diamonds, or only need basic work done, maybe they're the place for you. Otherwise I'd probably...