Funkatronic Rex - Games & More — Local services in Phoenix

First of all, I have never been to a gaming store where the focus is primarily on making you feel welcome and having as much fun as possible. I initially found out about this place because my 12yo son was invited to an MTG birthday party being held there last year (yes, you can have parties there!). All of the kids were having an incredibly fun time that had nothing to do with staring at a screen, and had everything to do with strategy, personal interaction, good sportsmanship, and tons of laughter.

As a family of many, many children 😂... all of the staff that we've met have been exceptionally kind, patient, and understanding. Board games are free to play. Competition is friendly, but fierce. Friends and strangers alike were sharing advice, suggestions, and stories.

One of the things I love the most is that whenever we visit, which is usually to grab more MTG packs, Mike makes awesome suggestions about new games to try. I've never seen anyone so expertly explain a game in 45 seconds, while maintaining the attention of kids ranging in age from 7 to 13! This guy is some sort of magician! lol Anyway, I can't recommend this place enough. We've spent countless hours there and can't believe how fast the time flies!

In this pandemic era, they've gone out of their way to ensure the safety of those who would patronize the business - call-in ordering, fast pick-up, in-store distancing, virtual drafts, and they're very responsive to FB messages. It has truly been one of the best discoveries I've made since...

Hands down the best customer service I have had in any game store.

My son and I came in to see if their tables were open for free play. They were, and they had community games out for people to try. That is not why I leave a five star review, it goes beyond that.

When we first came into the store, we were greeted right away. Paul came up to us and asked about our gaming "habits", upon finding out about the games my son and I play he recommended a certain game. Now that game did not have an open copy to try. He went out to his car and grabbed his personal copy. He helped us set it up, explained the rules, walked us through the first few rounds. All the while he was helping other guests, answering the phone, greeting people, etc. He even took the time to talk pokemon deck building strategies with my son for a bit.

I can't stress this enough, this was hands down the best service I have received in any game store. I am not from this area, I visit my son once a month, and I now have a new "home game store." They made such an impression on me, I will buy what I can from them when I am in town, though my weight limit will dictate what I can buy from them. My game store where I am from doesn't treat guests half as well as this store does.

Thank you Paul, and the other employees, for such a...

Funkatronic Rex is such a great place to hang out, buy Pokémon items, and play for fun. We've been coming here for about two months, mostly for the free-to-play events, and the atmosphere has always been welcoming and enjoyable. This was our first real tournament at Funkatronic Rex, and we were excited to join in. The location is fantastic, and the community is really friendly.

However, during the tournament, we had a frustrating experience with one of the judges, who was unprofessional and dismissive. This was only the second time we encountered this particular judge, and her attitude was a real letdown compared to the usual positive environment at Funkatronic Rex. It was clear that she treats participants unfairly, applying penalties inconsistently and being rude to those who were just trying to follow the rules. She acted as if she owned the place, and it felt like no one felt they could stand up to her—meaning she must get away with this behavior regularly.

Despite this, we’ll definitely continue to come back to Funkatronic Rex for future events. It’s a wonderful place to be, and we look forward to many more...