Zen Head Spa — Local services in Phoenix

Not really sure where to begin. Please read to the end, I think I was recorded without my knowledge/permission and lied to when I asked about it.

I went in for an introductory service and was extremely disappointed. For starters, the gua sha was completely skipped. The massage had next to no pressure. The “invigorating” scalp massage was so gentle that when I got up I realized my hair was still full of conditioner. I then had to ask for a brush so I could brush out my own sopping wet hair. The robes are full of other people’s hair. All of them. I checked and finally settled on one with only a few strands. Furthermore, the water was oscillating between tepid and lukewarm.

I will say the owner did come by and heard me out. She rewashed my hair, and I can confirm her pressure was consistent with what I was expecting when I booked this service. They also gave me 50% off, but if it were my business I wouldn’t have been comfortable charging a penny for that experience.

I almost didn’t leave a review, but I noticed a recording app open on the owner’s phone as I sat down for a blow dry. I asked her about it, and she told me it was the ring app so she could see what was happening in the salon. I also have ring for a business as well, and this screen did not look familiar to me. The screen I saw had a red stop/start button on it. I recognize this is a one party state, whatever, but there’s obviously cameras all over the salon so if she really had taken that extra step to record our conversation, I do find that really invasive and unnecessary. And on top of that, I don’t think I got the full truth when I asked TWICE about it. I just don’t really understand the point of lying. I know what I saw was definitely NOT the ring app.

Long story short, just avoid this place. I appreciate the effort the owner made to correct things, but the whole recording thing was super strange and I’m definitely not comfortable going back here.

(p.s. the smell of this shampoo is so strong it’s giving me a massive headache. I’ve already tried to wash it out and it still smells. I’m not sensitive to smell at all, so if you are this is definitely not the place for you)

EDIT so I expected a reply. I didn’t expect the lying, slander, and defamation. As I mentioned, it’s really hard to miss all the cameras in the spa. It’s pretty obvious you’re on camera the entire time. The issue that prompted me to write a review is and always has been the voice recording, that was completely separate from the cameras. This response is disappointing, but honestly not surprising, considering I do truly believe Ms. Hansen lied to me when I asked about the additional voice recording. The continued dishonesty is really everything you need to know about Ms. Hansen and...

You’d think a spa would be a place to relax but this place let my mom and I walking out of there with a headache. Literally. Paid $20 extra to get a scalp assessment which took less than a minute of the lady putting the camera up my scalp and not saying anything other than “that’s build up” which duh, obviously that’s why I am here, I expected something more professional along the lines of her explaining what type of hair I have and what needs and care I need to get but nope. However, I decided to get over it since it was my first time getting a head spa massage/cleansing, etc. and I was very excited. Once in the room she started the process, everything was going fine until she kept aggressively pulling on my hair due to the knots she made herself by brushing too rough. I expressed that it was hurting and all I got was a half assed sorry but she kept doing it. I kept thinking to myself to get over the little things and just relax and enjoy it but I physically couldn’t, it was hard to keep my eyes closed with how rough she was. The shoulder massage was not even there, she rubbed my shoulders for 10 seconds WITH the same stuff she put on my hair?? Also they advertise a scalp, neck and shoulder massage but the scalp and neck massage were non existent. I don’t even think I got the chamomile and lavender rinse like how they advertise it since they’re too rushed to finish up to tell you what they’re putting or doing to your hair. At the end of the treatment my mom and I were left with our shoulders and backs wet and a tender scalp, we had to dry our hair ourselves while the lady’s gossiped at the front desk. We also were given the same dirty brushes they used on us in the beginning to brush our clean hair in the end which obviously makes no sense, I asked for a new one which another lady was kind enough to give me but I don’t even think we should be given those brushes to begin with. I have read good reviews and I was unfortunate enough to have a negative experience. I don’t know if the lady with purple hair that I got was sick, recently broken up with or what but she also kept sniffing every 10 seconds and had the worst attitude, barely said a word, didn’t even introduce herself and seemed like she just wanted to be done with the service. I will say that my scalp feels very clean but it is also very sore a day later. Overall my opinion of this place it’s that they’re unprofessional and I’m sure I’ll...

Went today after getting a gift certificate for Christmas. I'd been wanting to try a head spa for a while now and was excited for the experience. That being said, I have nothing to compare it to other than a standard massage that would incorporate a scalp massage...which this most definitely is not.

First, it's in a very sketchy area which doesn't immediately bring relaxation when you have to dodge the homeless people in the parking lot and see a strip mall with only temporary signs because of the transient nature of the businesses that reside there. The lobby is barron. Like a desk, two chairs and a small table. No decor to speak of. Not welcoming.

Once you are back in the spa area, the beds are only about 4 feet apart from each other so there's no privacy making it difficult to relax when you can hear and see everything going on around you.

The spa beds talk too so not only do you have other people in the room, but the beds are saying "spa over" everytime they shut off the water which is weird.

But the biggest disappointment is that out of the 50 minutes, I maybe got 10 minutes of actual hands on massage. The rest of it was brushing, so much brushing. Then combing. Then using some other dollar store tools to aimlessly use on my head in no particular pattern until it was time to wash my hair.

The water would start out luke warm, go cold, get super hot, then cold again. I couldn't relax because I was either on the verge of being scalded or had the goosebumps from being too cold. She washed my hair similar to how a stylist would...with speed, vigor and scrubbed hard both with her hands then with a brush again. No conditioner was used.

The sink draining was the last thing I experienced on the table as she wrapped a towel around my sopping wet hair and handed me a brush to head to the bathroom with to finish whatever styling I could do without a dryer.

Wouldn't go back. I could pay my teenage daughter half the amount to do the same treatment at home and be more relaxed....