Kaylah Diamonds & Jewelry (Kaylah Designs) — Local services in Pikesville

Boris - The much needed Watch repair man!!!

Very recently I was at Kaylah Diamonds & Jewelry to fix 8 of our wrist watches. Kaylah Diamonds & Jewelry is located right on the main street (Reisterstown Road). The store is big and clean with plenty of jewelry to shop for. There is plenty of free parking at the back of the store. You will have to walk through a narrow alley to get to the front door. Limited paid parking is available in front of the store.

I had called up Boris ahead of time that day and arrived at the jewelers ahead of promised time. All of the watches were analog type. He was able to fix 4 of the watches right away (Elite, Seiko, Sonata, Timex) by just replacing the battery, the other 4 would need to be either disassembled and fixed (Casio, Citizen Chronograph, STUHRLING & Timex) and or the type of battery on the chronograph was unavailable at the store and had to be ordered. Final cost of repairs were provided while I was at the store the very first time. The cost of repair seemed reasonable. I was told it may take up to 2 weeks and I was told to wait for a call from Boris. Surprisingly, Boris called me a week later on a Sunday and informed me he was able to fix 3 of the 4 watches, the one that could not be fixed was a 20 year old Timex watch which will need to be fixed during my trip to India.

All In all I am very happy with the service and with Boris. I would recommend Boris for all your...

We came in to Kayla Diamonds and Jewelry. We had the nicest time. The service was personal and professional. Rivky worked with us to help us find just the right pieces that we were looking for. We had an appointment and they were prepared and ready for us. They were very patient and worked within our price range. We bought a bracelet, diamond, setting and wedding band. They worked with us on the price. They were also very flexible and accommodated us in many ways. We very highly recommend them. Once while we were waiting Rivky offered and gave us a great tour showing us how they make new jewelry designs, castings, and how they actually create a new piece of jewelry. When we first came in and described what we were looking for, when we came back for our next appointment, they had actually cast and showed us a piece that they made specially for us. We were so pleased working with Mr. Saunders. Once you visit for your jewelry needs, you'll write the next positive...

I have been going here for years and I wouldn't go anywhere else. Granted I have been to a few other places in the past few years and have done a very small amount of business with them, but only due to the sense of urgency on my part. I have also walked into some places, got price quotes etc. and walked right back out. I can only say that is what most of us normally do....shop around for the best place to do business. I'm done with that. I already know what I know. I fully trust these guys...and ladies! I have fond memories of the young lady I first dealt with at their McHenry Road location. I was unhappy to see her leave when she went to the New Jersey location to work. But nevertheless, I knew I would remain in good hands. And believe what they say on their website about developing a relationship with you...I'd say it's more like a bonding and it begins with the first visit. Please go....you'll see...