Pizza Brothers — Restaurant in Maryland

Honestly, the food here is very good, but it's not an exaggeration to say our order is wrong 90% of the time. We live in the neighborhood right down behind the location, and we used to order every week until we tired of paying for them to get our order wrong. And frankly, they are not apologetic and simply offer to allow us to come pick up our corrected order. So we quit complaining and quit ordering. We just started ordering from them again after over a year or more to give them a second chance. 1) They continue to get our orders wrong - sometimes more than one part of the order. We place them online so nothing should be unclear. 2) We arrive on time for the given pickup time by the mobile app, and then have to wait to 15-20 for it to be prepared. As you can see, it would not benefit us to wait extra long again for no guarantee that our order will be correct. We really hope they take this complaint seriously because we'd like to be regular customers. It is good food but no one deserves my business with this...

😩Very disappointed! My family and I have ordered from this business often and never had any issues until recently! This past Friday we called our order in at 9:25p and didn’t get our order until 10:50p, we have never waited for our food past 45 minutes! When our food arrived it was cold!! Not even room temperature and our food normally comes hot! Yes we still tipped the delivery guy 🙄! I called the restaurant to report it instead of doing a public review and the lady says there were no managers available to speak with me and all she can do is offer me a $5 credit🤬! I told her absolutely not!! I just spent about $50 or more counting the undeserving tip to the driver and you say a $5 credit, heck no! The driver was probably making other deliveries before bringing our food and brought us cold food!! Very very...

Pizza brothers used to be our go to delivery until the other night. We ordered our food and were told 45-1hr. After 1hr & 15min I called to get an update, they said driver was almost here. 20 minutes later the driver called and said he was out front, but when I went to meet him he wasn’t, I called back he said he was at the wrong house and would be here in 5 min. 20 more min goes by, I called back and asked to cancel my order for a refund. At first she said no because the food was already made, when I asked to speak to a manager because I never received my food she said he wasn’t there but she would give the refund. 10 minutes after I cancelled our order the food showed up, we told the driver we already cancelled and he left. Never got our food, never got our refund, we will not be ordering...