Tampa Bay Furniture & Mattress — Local services in Pinellas Park

Ok I am one of those who never writes a review. I always read reviews and make a judgment call based on the reviews I read. Let me start by saying there are not enough words or stars to praise this company enough.

My wife and I were dreading the mattress hunt and the sleazy sales people that come with that. Until I saw this little discount mattress store on line. I called to get good directions and check their store hours and off we went on a thursday afternoon about 3 o'clock. It was about 20 minutes from our house in temple terrace. By that I mean we drove past 3 mattress firms, Kanes furniture , a rooms to go outlet store and probably another handful of mattress stores... and unless you are a math whiz stay far away from American Freight. You would need one of those rulers they send up with astronauts to do math in order to find out what a mattress priced at $899.00 dollars is actually 1599.00 for just the mattress. It is a complicated math formula to get the answer to that mystery. So on to the Tampa bay Mattress. My wife and I went in and were greeted quite nicely by Jennifer AWESOME SALES PERSON. Not to mention we spoke to Victor I believe his name was who was undoubtedly the owner. We told Jennifer we wanted a firm mattress up to 900.00 dollars preferably a Stearns & Foster and we did not want to look at rows and rows of mattresses. We wanted to see 5 mattresses at the most within the parameters we gave firmness brand price and max mattresses we wanted to look at.

So 5 mattresses and we were testing our mattress which was a Stearns and Foster tight-top which was 200.00 less than the max amount we wanted to spend and we went home only to fill out their simple credit app and pick up a truck to get the mattress with. We got approved for 1200.00 and when I called to see if they could tie it down to the top of our KIA Soul because we couldn't get a truck borrowed which that was the third time I called that day and Victor I assume the owner said sure come on in and we will get it done for you. To really tell you alot this was the guy who when we got to the warehouse to pick up our purchase waived the down payment on the mattress got a set of king size sheets free and we bought two of the dough pillows which are WONDERFUL and priced at 50 bucks a piece and Jennifer gave us two of them for the price of one... Best experience buying a mattress, awesome personal (Jennifer), an owner who is extremely customer oriented and they have the best prices as far as I could see. And oh yes the price for the mattress is what it is... You dont need a slide rule to figure out what the real price is...

Just for giggles call American Freight and tell them you are interested in a mattress you saw online for 599.00 dollars and then ask them how much just the mattress is and then hold on to you wallett because a 599.00 dollar mattress at American Freight is actually about 1000.00 dollars.

Thank You Tampa Bay Mattress

PS as soon as we pay this one off (90 days same as cash) we will go pick up a beauty rest for our daughter and I told my Moother in law heyu need to go here to get their new mattress as well... Kudos TBM you and your store have our business asd anyone we hear looking for a new mattress we will...

A horrific experience. I tried to keep this short but it’s a lot to unpack. About a year and a half ago my wife bought a sectional couch from here that has been great. We moved to Virginia due to a military move and the living room looked empty. We reached out to see if they kept a file of us and could deliver some extra pieces. Christa said she found our last order and was more than willing to help get some more pieces to us. After some back and forth and waiting for some money to come through, we placed the order. Communication was great up until I made the payment. It was delayed and after calling about the driver, it came a week late. When they finally arrived they were the pieces to a different style couch. We called immediately to let them know and Christa assured us they would make it right. The owner, Victor, insisted we keep them and the delivery driver even said that didn’t make sense. A month later in December we called wondering where they were and are told they wouldn’t receive them until the end of January. They never reached out with timelines or let us know when they would be able to rectify their mistake. This was unacceptable and I demanded a refund. They objected saying we should’ve been there to ensure they were the proper pieces and they did right by letting us keep the other two, while knowing we’re in Virginia and we were explicit about it. We were berated and yelled by both Victor and Christa and I have texts to prove it. I was furious, my wife eventually suggested that we should get a refund and we would pay when they eventually made delivery, Victor agreed after a heated argument where he was yelling at my wife. This never happened. When I reached out for weeks about the refund they would read my messages and ghost me as well as ignore my calls and bank. I only say this now because my dispute with my bank has finally been resolved. Don’t trust these people to honor their word. They only want your money and do not care about customer...

Pleasant, Honest, Helpful, Easy, Convenient, Zero pressure, and a Great Deal on a very high-quality mattress. We never need to ever step into a different mattress store again.

Thank you, Victor for responding to my call inquiry so amazingly fast - even before your open hours on a weekend. And many “Thank yous” to Zack for making our purchase experience EASY and very pleasant. We crossed the bay to visit your Largo store on a Saturday, and are so happy we did.

Car Dealers, Mattress Retailers, & Dental Work without anesthesia – all were in the same category of anticipated experience for us – before we found your shop online while researching pricing for the mattress brand we were interested in.

You turned our dread upside down, delighted us as shoppers, earned lifetime customers and avid Brand fans. You informed us, answered questions honestly, and delighted us with a deal beyond what we expected. We did go up $200 from our planned spend, but for the absolutely right value in obtaining a Tempur-Pedic model that we had literally dismissed from our consideration set because of our anticipated price point, before going to your Tampa Bay Mattresses store. 60% less than priced at area retailers – awesome.

You guys made it happen. And we were able to take the mattress home with us that day. Zack even gave our 7 year old son a free pillow that has now deposed his Yoshi Pillow-Pal toy. Victor, you and your team truly care about pleasing your customers, and it really shows.

If only your business had a clone in the automotive...