I wrote a review previously and gave high marks but I am updating my score because I had a different experience the last time I went there. I have spent a couple hundred each time I've gone there, and gotten great things. But the last time I went, I was treated as though I should be shopping somewhere else. I looked around various parts of the store at other garments and although beautiful I will not be spending over $100 on a set of pj's. So I went back to the section where I got the items on sale previously. When receiving assistance from a few different people, I was more than once told the price of the item and that it was not on sale. I just wanted something that would fit properly, I didn't care that it cost more. They treated me as though I were poor. I had such a good impression the first time I shopped but this one left me feeling badly and has discouraged me from going back. I will shop elsewhere. To their credit, the clothes are a good quality and the sale...
Read moreLeaving town and thought I would purchase a few items. Racks are over stacked. Day 1 spent a chunk of change. Day 2 decided to buy shorts at a $69.00 price. Out of my mind! Shopped for a gift and when I paid for my clothes, I was offered a cute bag since I spent over $300.00. Interesting thought came to mind. What is in that back room? Are they making these clothes or have I been out of the loop? Democracy? Never heard of. Spent $$$ on 2 Jonny Was shirt’s . Button’s fell off. Stitching came apart and the other has a hole. These two were specially handed. Worn a few times. Followed washing instructions. Bought on sale….NO RETURN. If I am spending over $50.00 going back to Santa Barbara. Returns- NO PROBLEM. No questions. Sorry, I loved this store! Customer service used to be very personal. I started with one person, then another, then the last. The staff...
Read moreI will NEVER SHOP THERE AGAIN!!!!! I purchased a ring there on a friday for 12.00 and sent my mom to pick up the exact ring a day later and AMY sold it to her for $7.00 more. TOTAL RIP OFF...I then talked to AMY ON THE PHONE who was really rude and AMY said that she upped the price on purpose. Amy, she has short reddish brown hair with bangs and tattoos. She is completely rude Talk about customer service! I won't be shopping there anymore. the girls working there really push you to purchase items without being able to look around first. Amy needs to be fired and she...
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