Edward Marc Chocolatier — Local services in Pittsburgh

I really wanted to like these chocolate clusters snacks. As I was eating out side watching the sun go down, My husband grabbed a handful sitting next to me and put them in his mouth. He ate one of the Uline fresh packs that were mixed in with the clusters. It didn’t break down like food and he started choking on it.

Called Edward Marc food and first thing was the answering service stating they had a 24 hour help line. They connecting me and some kid answered baffled why his phone rang and said he doesn’t usually answer calls. (His name was Trey in QC). He then said he didn’t know what to do so he would call his Director. I suggested they put a warning label or use clear tape to keep those fresh packets out of the mix. He said he would call me back. He called me back and stated that he had text me a safety sheet. He said that people can usually see them. Ironically it was laying next to a white square shaped white chocolate mix piece that looked just like it. This young man clearly doesn’t eat these snacks nor does he realize the dangers these pose to children or adults eating these snacks casually. I asked him for some follow up and he said he had never heard of this issue before and would bring it up in their meeting. I let him know I did reviews and I’d like to see some type of action taken… his response was “ ok, we will be fine” and he hung up on me. This will be the last time I ever purchase this snack food 1. because tbe lack of consideration for our experience and 2. for the lack of professionalism on this young man’s part. Had my husband choked to death, there would have been...

Very poor ...quality.. . chocolate.. After spending TEN thousands of dollars OVER multiple years. Last year was a disaster ...WHEN purchasing chocolate for my Business customers...... ... After delivering almost every boxe of candy...... I started getting feedback from clients that the candy had turned White mable.. A COUPLE clients mentioned that the Box of Chocolate had a January 2020 expiration date........ So I contacted the actual store on the South side who Connected me to one of the owners who after a week finally got back to me.... As of today nothing has been resolved nothing has been offered I recommend after spending tens of thousands of dollars over the years.. Cannot and will not ever recommend this place for any type of business I would be afraid what they're doing with the quality of product they're selling or putting in their items... DONOT PURCHASE Chocolate From this business.... Not only is there service the worst customer service .. If the owner Would not of ignore me and face the fact That their chocolate was old or somehow had gotten frozen in the factory . He never got back to me!!!!! OR never offered me any type compensation, REPLACEMENT or offered a apology.. AS OF TODAY almost a year later NO PERSON HAS got back to me........ THIS How Edmund's chocolate treats long term customers.............. buyer...

It is the worst chocolate product I ever bought from Costco. It is just because the pandemic that the product cannot be returned! otherwise, this 32 oz of horrible stuff will be returned!

I bought this product because I normally like the three main ingredients.

The dark chocolate, looks and taste like milk chocolate, guess you use the lowest % of cocoa just you can call dark chocolate.

I have to give you credit that you can find the smallest size of almond that when you eat the item, you only taste the sugar, not the nut.

The coconut cream is just way too sweet that you cannot taste the coconut, just a lump of sugar.

After I ate 3 pieces and my daughter ate 1, the rest just went to the...