Levin Mattress Shadyside — Local services in Pittsburgh

Kyle E was friendly and seemed genuinely passionate about what he does. He was like the mattress wizard. I feel almost as if I could ask him anything about mattresses and he would have an answer and a personal story right away. He talked about his long line of careers in selling mattresses and I would say it really showed. I had a bed for a year, but it collapsed and was now sleeping on an air mattress. Coming into Levin I was looking for durability, a mattress that would last me the 4 years, instead of the one year the other did. Kyle directed me to beds that had the best balance of quality and price range that fit my exact wants and needs. Every bed I tried out felt very supportive and comfortable, even the ones at lower price ranges so it was difficult to decide. Kyle let me know realistically that if I were concerned about price and only going to be here for 4 years, he recommended the lower price range beds. He claimed that they would last 4 years and if I were to stay longer then he would recommend the higher price beds since they are more durable. Not only did he find potential beds for me, but it was almost like he laid out an educated purchase plan for me. I was surprised because I am used to people trying to upsell everything. It was clear at that point he was honestly trying to find the perfect bed for my specific needs and truly had my best interest at heart. I felt incredibly comfortable asking him questions and never felt forced into anything. He was the only worker in the store, and I thought his attentiveness was top notch. He was able to rotate between three different groups of customers with ease and never let anyone feel ignored. I was totally overwhelmed with all the bed choices before coming to Levin but after seeing the quality of their beds and the unforgettable service I narrowed down my choices to two quite affordable beds $500-$800. Before coming I had been disenchanted with the whole mattress industry but my interaction with Kyle really changed my perspective. In the future, I will recommend anyone I know looking for a mattress to go to Levins at Baum Blvd. What a...

UPDATE ON BUYER BEWARE. THEY AVOIDED FOLLOWING UP. ANOTHER WEEK HAS PASSED AND THEY STILL HAVE NOT CALLED AFTER POSTING THIS A WEEK AGO:

“Response from the owner a week ago Hello Arnie, we are so sorry to hear this. We apologize for the inconvenience and the frustration we have caused you. We've passed your message along to the store managers and someone will be in contact with you shortly. We appreciate your patience. Levin Furniture & Mattress team”

I AM NOT SURE WHAT SHORTLY MEANS TO THEM, BUT FOR ME, IT WOULD MEAN A DAY OR TWO. EXCELLENT CUSTOMER SERVICE WOULD BE WITHIN 24 HOURS. THEY HAVE ALMOST ALREADY PASSED THE TWO WEEK MARK.

EVEN WORSE BUYER Beware AND NOW NO FOLLOW THROUGH FROM THEM. THEY TELL YOU THEY WILL FOLLOW UP AND THEN THEY NEVER CALL.

Our experience in trying to make a return has been horrendous. When we bought two extra long twin purple mattresses and the temper-pedicure ergo adjustable frames (recommended to use with the mattresses), we were told that if we did not like it, we could return it with no problem. We did not like the twin mattresses nor the adjustable frames. The store finally agreed to take back the mattresses and credit us for the purchase of a new one. They would not take back the adjustable frames - which we do not like and do not use. They sold it to us as a set but would not take it back as a set. They did not tell us that when we purchased the items. All they promoted was how easy it is to return items if we were not satisfied. We are not satisfied and cannot return the frames. So buyer beware. SO THEY RESPONDED AND I CALLED AS SUGGESTED. SPOKE WITH A GENTLEMAN WHO SAID THEY WOULD GET BACK TO ME. THAT WAS ALMOST A WEEK AGO AND I HAVE HEARD NOTHING.

EVEN WORSE. THEY WROTE A WEEK AGO SAYING SOMEONE WOULD CONTACT ME. IM...

Assistant manager Myleek told us the sectional we ordered in store would be in stock in about two weeks- that turned into five. I clearly stated as soon as I met him that I am in a very tight city apartment with my specific measurements and that there’s an immediate staircase and railing the couch must fit over. He had no maximum measurements to provide me that would indicate the item being too big to fit. I found that odd and unprofessional. He said they would just pack it up, bring it and try it, which seems to be wasteful of everyone’s time not being sure. Several weeks later I called asking where my couch was and they had no information to provide me besides they didn’t have it. Customer service finally called five weeks later to try scheduling delivery but I’m obviously unable to answer while working and they wouldn’t leave a voicemail so I found out days later when I called myself and they told me they tried. Delivery day came and the men immediately predicted it would not fit they measured all angles and decided it wouldn’t work. They said the sales people do not listen to their word when they communicate with them what works and what doesn’t. The delivery man was courteous and offered a recommendation of a smaller sectional but I will be taking a refund and going to a different furniture store as I will not wait almost three times the amount of time for an item to be delivered than what I am initially told. Extremely...