Apple Shadyside — Local services in Pittsburgh

In general most of the staffs here are very friendly and attentive. But I do have a very bad experience in this store. I had been an apple fun until I got my iPhone 6 Plus. The screen cracked for many times and I have changed screens for several times and swapped phones for at least 3 times since Jan 2015, of which many of them were performed in this store. Not long after I swapped my phone for the first time (screen cracked and device running slow within 1year), I need to swap it again within couple months of replacement, because the phone totally went dead(over heated and does not power up any more). I brought my phone to the store, the guy told me that it's out of warranty. Even if i just got the newly replaced phone couple of months ago, since replacement phones only have short warranty. Even if the phone is defected, they cannot replace it for me....then I pay replacement cost again to get a new phone. 4 month later my screen is cracked again. I brought my phone here for screen repair. After my screen was replaced, I unlocked my phone. Suddenly there was some phantom touching going on. I did not touch the screen, but apps were opened and notification menu pulled off automatically. This issue has never happened to me before.Then a person came to assist me. The old guy doesn't want to admit this is caused by the screen replacement nor hardware defect. He kept saying that this is intermittent and I cannot reproduce it. By the time of phantom touch, another genius was sitting in front of me and he saw the whole false touching thing and he testified it for me. But the old guy still didn't want to admit. He then said this must be software issue. He asked me to erase my phone and set it up as a new phone. Dude, do you know how long it takes me to synch a phone from my iCloud backup?! If the same issue persist, you would probably say I walk out of the store and might have done something to the phone( he assisted me before and said similar thing to me when I refused to provide passcode for screen repair, and they don't guarantee quality if I insist doing so. This time I provided passcode). Then I asked him what if the issue persists after reinstalling the system, he did not give me any answer. I asked him to write me a statement if the issues persist, then Apple should be responsible for it. He didn't answer me. I was very angry and upset..Then I insisted I want to talk to the manager and then the old guy talked to the manager and they agree to replace a phone at their cost. While I was waiting for them to get the documentation thing done on tablet, my old phone screen started false touching again... How funny!!!!!! Somehow I think those replacement phones are refurbished phones as I noticed that there are minor marks on the phones. I noticed it for two times. This could probably explain why those phones become...

Poor service and long wait. Was very disappointed by the experience.

I had an unfortunate event - a dropped cell phone with damaged screen. I went in with the expectation that it might be repaired. Unfortunately, that didn't happen. This isn't anyone's fault, but mine. However, the poor service and long wait just added a lot more frustration.

I had an appointment at 7pm on a Tuesday night. The store was not too busy at the time. Bob, however, was multitasking, signing me in and got my phone into the back store for repair while he was trying to help another frustrated customer. Needless to say, multitasking isn't a proficient strategy here. It took Bob 20 minutes to get the phone signed in and get to the technician for a repair job that might take another 30 minutes.

40 minutes passed and the other service agent came over to help out. Jason informed me that the phone itself was also damaged so the new display would not pass the test. Okay, I'll have to fork out more money. Not a good news but it is what it is! Jason brought over a new phone. He then left and said he was going to touch base with Bob to see if he can finish up the wrapping up things for me.

Then, there is more wait. Jason never talked to Bob. I had to go over to Bob, who was talking to his colleagues about how to help the first customer who was there before my appointment. Bob was surprised that I approached him and said "Wasn't Jason helping you?" Since Bob was so busy, he solicit help from another associate to help get my new phone set up.

By the time all was done, it was 8:30pm.

If they just had paid enough attention to provide good customer service, I wouldn't need to spend extra time. (Btw, I had a toddler with me so 1.5 hour is really tapping her patience!!) It is beyond me why I would need to spend half hour just waiting for someone to help me get a new phone ready to go. I also do not understand why I would need to spend 20 minutes to just get my damaged phone looked at when I had an appointment and arrive on time. The store clearly lacks a good organization and structure for service agents to work efficiently.

If you go into this store, be sure to be a "hawk" to watch their work - because they might totally forget about you while they attempt to help multiple customers, thought they have delegate the task to someone else, or simply being ignorant about what a good...

Worst customer service I have ever experienced from one of the top organizations called Apple They literally tried to put some flowers and Fruits in our years when we reach back to them with a concerns I bought Apple 15 Pro 256 blue titanium on 26th of April at the store and after five months The phone automatically getting turned off, turned on Alsosending some messages automaticallyIt is directly taking some pictures without any permission or any action on. It literally is doing whatever it needs within the couple of days, the phone battery has been buzzed out where it separated, my display and the bodyso I have reached back to the customer support team. They tried wasting my time in booking an appointment in a different location where they cannot help me out, even though I have been to those places where they tried booking my appointment and wasted my time the customer support team was helpless even after talking to them for more than 42 minutes they’re trying to compromise me with the issue, which I’m facing. after showing the phone to the people who are working in the store, they were telling me that the battery got bulbs out, and some unwanted gases will be going out. You don’t need to bother about it. My cousin was like if something happens with this phone in my hands I mean, I don’t wish that to happen but if if it gets blasted out or something else happens, are these people going to be responsible for the damage which I have faced? They were simply telling me that they cannot do any help and that the only the gas is the bad gases. They are trying to get out of my phone. It seems. I don’t understand that people were trained to talk about the gases inside the phone Thanks for your service and support will never...