O'Reilly Auto Parts — Local services in Plainfield Charter Township

Been coming here for years and for the most part have had fantastic service. I once bought a part to fix my car's exhaust pipe and I realized it probably wouldn't work. I went back in to ask for advice and the employee came out and looked at my exhaust pipe, got me the part I needed and crawled under my car to install it himself. It was also rainy out.

Unfortunately not all experiences have been like that. Last week I bought several parts for my car. One part I had to order in Since they didn't have any in stock. I ordered it Friday morning and picked it up Friday night. My buddies and began working on the car and when we got to the part I ordered, we realized we had been sold the part for the wrong side. By now O'reilly was closed. Nothing else we could do but leave the car jacked up and go to the store in the morning.

I get to the store Saturday morning and am told they don't have the correct part I ordered and they won't get another shipment in until Monday and that I have to wait until then. Well I had to be in Detroit that night plus I work all Monday so I absolutely needed my car ready within the next few hours. I ran over to AutoZone and luckily they had the part I needed.

Everyone makes mistakes, I understand this. What I find unacceptable was when I went to return the incorrect part O'Reilly sold me, they refused to take it back and refund me my money. I had my original receipt, but because it was in a different cardboard box and now considered "used" since we had tried to install it only to find out we were sold the incorrect part. Between getting sold the wrong part, being told I would still have to wait several days to receive the correct one, and then the refusal to refund me my money just makes me never want to go back.

My brother and I have spent a lot of money here on parts and have always planned to keep spending more but the entire mishandling of this event with a $60 part has made me an AutoZone guy now.

O'Reilly has been great store, and for the most part I have received great service from knowledgeable people. But I will be shopping elsewhere for...

Stopped in because my car was struggling to start now that the weather dropped into the 30's and figured I needed a battery. Nice Black gentleman tested it and confirmed it wasn't getting enough power. I asked if they installed them and he checked the terminals and was suprised that they were so clean (97 but garage kept and in great condition) and he said oh yeah they would install it. Went inside and he help another customer and was going to help me but a short bearded white guy comes and starts checking me out for a battery. He told me I can bring the old battery in when I install the new one and I asked him if he would install it. He sighed..... looked outside, (not snowing, not windy, 30 degrees and the parking lot is little with tons of light) and he told me he doesn't have his tools, its getting late (its 730 they close at 9) it's too dark and he doesn't have his flashlight. Great customer service, I'll take my...

Absolutely horrible management. The only reason I go to a place like this is because I need a part right now. Otherwise I could get the same part online with next day delivery to my door for half the price. They were supposed to have my part delivered from their Kentwood store within 1 hr. So I went back a couple hours later at 5 pm. No part and I now have to wait until 8:30am the following day. Go there after work at 4:30pm the following day. No part delivered. No one followed up on it, in addition to having the knowledge that part delivery from sed location has always been a problem. Yet no one does anything about it. Had to end up driving a total of 5 hours back and forth and to multiple locations to just get one part that I paid way too much for. Never going to any of their...