Aritzia — Local services in Plano

So disappointed in my first experience at this location. I have been shopping Aritzia since the WillowBend days and two of my sisters have worked for the brand and have always love the customer service I received at North Park. Today I came in with a friend and spent about one hour at the store. Not one time did an associate greet me, ask if they can take the clothes in my hand to the dressing room, bring any additional recommendations to the dressing room or get checked in on while trying on. I want to say that I’m exaggerating or being picky, but when I tell you that not one associate, spoke to me my entire time, other than checking into the dressing room and paying, but unfortunately, I am not. And I was a Purchasing customer who still bought two pairs of jeans, one pair of trousers, a jumpsuit, and a bodysuit. The store was very clean and well kept, but the customer service was so disappointing compared to the hundreds of other times I have been to...

Extremely disappointing first experience at Aritzia Legacy West. I went to return one item, but the manager carelessly returned a completely different item from my online order—something I did NOT want to return. The item I actually wanted to return was ignored.

When I asked for an explanation, she had none and walked away from the register, leaving other employees to clean up her mistake. Multiple staff members tried, but no one could fix what she had done—and the manager never came back out to take responsibility.

To top it off, Aritzia’s return policy is outdated and customer-unfriendly. Sale items can only be exchanged or returned for store credit. Seriously? Most major retailers offer better options. Not what I expected from a...

We normally shop at the Northpark location and everyone has been helpful and nice. The Plano location is a different story. Extremely rude customer service every time we go. Today we were waiting in line with 5 cashiers working. We were the very last people in line. As soon as it was our turn every cashier left but one who was still helping someone. We stood there for well over 5 minutes just waiting. When there are customers waiting every cashier should not just walk off. They did not walk off to do other jobs. They were all talking. I would have put everything back but my daughter really needed the close and we didn’t have time to...